THX Ltd
Customer Support Specialist
Job Location
Clapham, United Kingdom
Job Description
Are you passionate about delivering exceptional customer service and building meaningful relationships? As a key member of our team, you will be responsible for creating lasting connections with our customers through the ordering and off-hiring processes. You’ll work collaboratively with colleagues in other departments to ensure that THX consistently exceeds customer expectations and delivers a seamless experience.
Primary responsibilities and duties
* Develop and sustain meaningful relationships with our customers
* Efficiently handle incoming orders, queries and quotes with dedication and a customer-first attitude
* Manage and swiftly respond to website orders and customer web chats
* Provide stellar support to customers through our main phone line
* Ensure THX’s system is meticulously updated with customer account activities, including administration of off-hires/on-hires
* Communicate effectively with customers about orders, collections, and other activities, ensuring their satisfaction with our service
* Address and resolve issues with a positive and solution-oriented approach
* Collaborate seamlessly with colleagues across various teams to manage delivery and service efficiently
* Carry out all other reasonable management requests with dedication and a positive attitude
Secondary responsibilities and duties
* Support sales, transport, warehouse and workshop teams to ensure streamlined processes and optimal resource use
* Facilitate resource sharing between departments for a smooth and effective operation
* Identify opportunities to enhance accounts and share relevant information with Account Managers or Business Development Managers.
It is essential that you have:
* Proven experience and success in a customer service environment involving longer-term customer relationships
* Experience of target driven environments and delivering to targets set
* Experience in assessing and resolving issues
* Excellent communication skills, both written and verbal
* Knowledge of customer and account management
* Exceptional analytical and problem-solving skills
* Excellent attention to detail and organisational skills
* Experience of making regular proactive calls to customers and working in a successful SME is not essential but desirable.
What will you get in return?
THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities. Benefits include:
* Recharge with 25 Days Holiday (with Bank Holidays on top)
* Looking after your future with a Company Pension
* Special recognition and reward incentives
* Oh, and not forgetting, pizza days and fully stocked food and drink cupboards – delicious!
And, that’s not all…
NO ORDINARY WORKPLACE!
On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.
Take a moment to explore THX CAREERS and THX CULTURE. You’ll find more details about all our great benefits, meet some team members, and get a glimpse into what life is like at THX.
Sounds great.
Whilst we value qualifications and experience, don't let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.
And, if this role isn't right but you feel you have something to bring to the table, please send your CV and a cover letter for general consideration.
Monday to Friday, 7am-5pm
Location: Clapham, GB
Posted Date: 11/18/2024
Primary responsibilities and duties
* Develop and sustain meaningful relationships with our customers
* Efficiently handle incoming orders, queries and quotes with dedication and a customer-first attitude
* Manage and swiftly respond to website orders and customer web chats
* Provide stellar support to customers through our main phone line
* Ensure THX’s system is meticulously updated with customer account activities, including administration of off-hires/on-hires
* Communicate effectively with customers about orders, collections, and other activities, ensuring their satisfaction with our service
* Address and resolve issues with a positive and solution-oriented approach
* Collaborate seamlessly with colleagues across various teams to manage delivery and service efficiently
* Carry out all other reasonable management requests with dedication and a positive attitude
Secondary responsibilities and duties
* Support sales, transport, warehouse and workshop teams to ensure streamlined processes and optimal resource use
* Facilitate resource sharing between departments for a smooth and effective operation
* Identify opportunities to enhance accounts and share relevant information with Account Managers or Business Development Managers.
It is essential that you have:
* Proven experience and success in a customer service environment involving longer-term customer relationships
* Experience of target driven environments and delivering to targets set
* Experience in assessing and resolving issues
* Excellent communication skills, both written and verbal
* Knowledge of customer and account management
* Exceptional analytical and problem-solving skills
* Excellent attention to detail and organisational skills
* Experience of making regular proactive calls to customers and working in a successful SME is not essential but desirable.
What will you get in return?
THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities. Benefits include:
* Recharge with 25 Days Holiday (with Bank Holidays on top)
* Looking after your future with a Company Pension
* Special recognition and reward incentives
* Oh, and not forgetting, pizza days and fully stocked food and drink cupboards – delicious!
And, that’s not all…
NO ORDINARY WORKPLACE!
On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.
Take a moment to explore THX CAREERS and THX CULTURE. You’ll find more details about all our great benefits, meet some team members, and get a glimpse into what life is like at THX.
Sounds great.
Whilst we value qualifications and experience, don't let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.
And, if this role isn't right but you feel you have something to bring to the table, please send your CV and a cover letter for general consideration.
Monday to Friday, 7am-5pm
Location: Clapham, GB
Posted Date: 11/18/2024
Contact Information
| Contact | Human Resources THX Ltd |
|---|