Telesales Specialist

Telesales Executive – Post-Sales Customer Service

Company: Yorkshire Dental Suite / Smile White

Location: LS12, Leeds, West Yorkshire

Salary: £30,000 (depending on experience) + Commission

About Us:

Yorkshire Dental Suite / Smile White is a leading provider of dental care and cosmetic dental solutions. We pride ourselves on delivering outstanding customer experiences and high-quality treatments. We are looking for a motivated Telesales Executive to join our dynamic team, focusing on post-sales customer service and retention.

Role Overview:

As a Telesales Executive, you will be responsible for engaging with clients post-sale to ensure satisfaction with their purchases, addressing any concerns, and maximising the lifetime value of our customers. Your role will involve managing follow-up calls, promoting additional services, and providing exceptional support to maintain a high standard of customer experience.

Key Responsibilities:

Post-Sale Follow-Up: Contact clients after their purchase to confirm satisfaction, resolve any issues, and gather feedback.

Customer Retention: Build strong relationships with clients to encourage repeat business and loyalty to our services.

Upselling and Cross-Selling: Promote additional dental services or cosmetic treatments where relevant, helping clients explore further benefits.

Issue Resolution: Address customer complaints or concerns in a professional and efficient manner, liaising with other departments as necessary to ensure resolutions.

Appointment Scheduling: Assist clients with booking follow-up treatments, consultations, or maintenance visits.

CRM Management: Maintain accurate and up-to-date records in the customer relationship management system to track interactions, feedback, and any outstanding issues.

Performance Targets: Work towards individual and team sales targets, including retention rates and upselling goals.

Key Requirements:

Experience: Previous telesales or customer service experience, preferably in a healthcare, dental, or cosmetic sales environment.

Communication Skills: Excellent verbal communication skills with a friendly, confident, and professional phone manner.

Sales Skills: Ability to identify opportunities for upselling and cross-selling services.

Customer-Centric: A genuine interest in providing exceptional customer service and addressing clients’ needs.

Organisation: Strong time-management and organizational skills, with attention to detail.

IT Skills: Proficient in using CRM systems, Microsoft Office Suite, and other relevant software.

Desirable Skills:

Knowledge of the dental or cosmetic industry.

Experience in customer retention and post-sales follow-up.

Familiarity with appointment scheduling software.

Benefits:

Competitive salary with commission opportunities.

Training and development programs.

Discounts on dental treatments.

Supportive and collaborative team environment.

How to Apply:

To apply, please submit your CV and a brief cover letter outlining your relevant experience and why you are interested in this role.