Careers Advisor

FIND are a specialist staffing business, servicing the Skills & Employability markets across the UK. We’re representing a market leading not-for-profit training provider who operate within the, adult training and employability sectors.

Role: Careers Advisor x2

Reports to: Delivery/Contract Manager

Salary: £28,000 - £31,250 (IAG qualified) £24,500 - £27,250 (unqualified)

Location: Leicestershire

Role Background

Our client have been commissioned to offer careers advice and training and skills support to people living in supported accommodation in the borough. The occupants of these properties can vary from individuals leaving prison, fleeing domestic violence, those with substance misuse issues or mental health issues, and people with complex needs such as learning and physical disabilities. These residents have a variety of skills needs, additionally, issues can arise when these residents move into their own accommodation and live independently, sometimes struggling with budgeting and paying bills.

You will be engaging residents currently in Council supported accommodation in the borough to enable them to make informed and realistic choices about their next steps in relation to independent living and employment. The Council has commissioned our client to support these individuals to develop an awareness and understanding of the range of opportunities for learning, work, and personal development available to them, and to make choices that will help them to live independently and be part of their community. The long-term aim being to support those who are economically inactive/unemployed to gain and sustain good employment.

ROLES AND RESPONSIBILITIES:

• carry out eligibility checks, initial assessments, banding exercises and/or personal development/action planning documentation, as required, which meet company quality standards.
• review customer’s progress, resetting actions and demonstrating distance travelled. Guiding them through the implications of choices at key transition points and progression into EET.
• regularly follow-up and track the customer’s current status and record accurately all outcomes, ensuring appropriate evidence is gathered in line with contract claims.
• raise their aspirations, motivation, and self-confidence through identifying and removing barriers.
• use communication and coaching tools and techniques to provide information, advice, guidance to customers with targeted needs on a one-to-one and groups basis via digital and non-digital means within a variety of settings.
• effectively utilise LMI research tools, share knowledge and engage customers with information relating to LMI trends in their chosen careers.
• develop and deliver support sessions to overcome barriers, eg: budget planning, travel training, self-awareness etc.
• actively participate in outreach work, including home visiting and use of community partner venues, to identify and support customers in most need of help and support.
• use technology to engage with and support individuals and groups e.g. MS Teams & WhatsApp
• work with the customer’s wider support network, enabling them to contribute to the support and progression of the customer.
• developing appropriate partnership networks to improve access to our services for customers in harder to reach groups and ensure inward referral numbers are achieved.
• develop partnerships with a variety of support services, signposting to services to overcome barriers and enable customers to enter and sustain a positive EET outcome.
• communicate effectively and work across the company to maximise the customer journey.
• demonstrate resilience in working with the most vulnerable customers who face multiple complex barriers and intersecting support needs including targeted needs such as SEND, refugee/immigration status etc.
• deliver agreed individual targets relating to both volume and quality in line with contract compliance. Using reports and databases to manage your own caseload. Ensuring good time management and effective use of resources.
• maintain accurate computerised records in a timely manner, optimising the use of ICT, including reports and dashboards.
• engage in impact success measure processes and maintain quality standards appropriate to the post and in line with Ofsted and Matrix Standard.
• gathering customer feedback and case studies through a variety of methods and reviewing service delivery on a regular basis, implementing improvements as required.
• be required to work in various locations in line with business need.
• take an active part in reflective practice, PDR (Performance Development Review) and practice observation (observational framework) as part of your personal development and support programme and take an active ownership of your own CPD (continuous professional development).