Customer Service Specialist- Supply Chain Order Entry

Duration: 12 months contract

Pay Rate: £ 225 - 250/day

Job Description:

This is an exciting opportunity for someone with supply chain order entry and customer services experience to work with an experienced and dedicated Customer Services team.

Provide professional and responsive support to client customers to ensure a positive experience in fulfilling and successful delivery of orders.

Ensuring orders are processed in time.

Able to adapt to the fluctuation with the volume of incoming orders and queries.

Managing and resolving issues with customers through phone and email communications

Identifying challenges and resolving solutions.

To ensure appropriate internal and external controls including GDP and audit criteria are met.

Able to create and document procedures.

Liaison with other internal/external stakeholders as a point of responsible contact for order queries and resolutions.

Close working with the wider Customer Services team and to provide support when requested.

Responsibilities:

• SAP experience within Order To Cash (OTC) for order processing..

• Supply Chain experience essential, preferably of the UK market.

• Patient and customer focussed

• Able to become quickly expert in financial and supply systems.

• Able to work competently with Excel spreadsheets.

• Numerically able, and capable of pattern recognition in data.

• Confident in discussion with customers, but able to push back if required for inappropriate supply requests.

• Clear communicator.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Tejasva

Email: tejasva@ustechsolutionsinc.com

Internal Id: 24-00114