Repairs Supervisor (PO2)

Who You Are

You are a dedicated and skilled professional with extensive experience in social housing and a trade background. Your communication and customer service skills are exceptional, enabling you to speak with ease and offer sound advice in English to members of the public. You possess a great understanding of building regulations and compliance, and you are knowledgeable about the construction industry and site operations.

As a leader, you have experience in directing and supporting teams of trade operatives by optimizing their performance to enhance customer satisfaction and efficiency. Your working knowledge of statutory legislation for health & safety, along with your rigorous approach to risk assessments and method statement procedures, is unmatched. You are adept at effective communication, both in writing and orally, and are proficient in the use of handheld technology.

With experience in conducting supervisory quality control post inspections under a quality framework, you are well-versed in managing a team responsible for complex repairs. You are flexible enough to participate in an on-call rota for 24/7 service coverage and are ready to attend evening and weekend meetings if needed.

You are able to work collaboratively to address community needs, providing emergency responses as required. An Enhanced DBS check is also part of your qualification.

What the Job Involves

As a Repairs Supervisor, you will lead a team of high-performing repairs operatives to ensure high standards of work quality and efficient use of materials. Your role involves undertaking complex diagnostics and coordinating multi-trade repair projects affecting multiple properties, such as resolving major leaks by applying proficient skills across trades including carpentry, plumbing, decorating, plastering, and tiling.

Your responsibilities include conducting toolbox talks and one-to-one meetings with operatives, performing pre and post inspections on tenanted properties, and managing a void team to ensure voids are delivered within the set timeframe. You will attend evening tenant association meetings and be responsive to both internal and external customer needs, ensuring compliance with health and safety rules and regulations in all work activities.

You will actively participate in the monitoring and management of revenue budgets for your area, maintaining effective controls around materials and spending. You'll attend regular meetings to assess trends and best practices, maintaining effective relationships with a range of stakeholders including community groups, residents, and council officials.

Providing a vehicle and fuel will be part of your employment benefits. You will ensure that all work complies with safety rules and maintain a high standard of repair and maintenance work in diverse properties throughout the borough.