General Manager

Job Title: Operations Manager / General Manager

Location: Leeds, LS12 - Office based 5 days per week

Reports To: Directors / Heads of Department

Salary: £40,000 - £45,000

Role Overview:

The Operations Manager will play a central role in streamlining and coordinating activities across all departments within the business. Acting as the "glue" between teams, they will ensure smooth, automated processes across customer care, phone systems, and various healthcare practices, aiming for efficient, cohesive operations that elevate client and staff experiences.

Key Responsibilities:

• Departmental Coordination:
• Ensure all departments (Customer Care, Sales, Practitioners, and Administration) work cohesively to achieve seamless operations and support service goals.
• Automation and Process Improvement:
• Identify areas for automation across the businesses operations. Oversee the implementation of technology solutions that enhance efficiency in customer service, call handling, and office administration across multiple sites.
• Customer Care Optimisation:
• Support and optimise customer care workflows to maintain high levels of client satisfaction and quick response times, enhancing customer experience at every touchpoint.
• System Management:
• Maintain oversight of the businesses phone and scheduling systems, ensuring functionality aligns with service needs and departmental requirements.
• Team Collaboration:
• Work closely with department heads to monitor and improve operational workflows, ensuring processes are consistently applied and service standards are met across the board.
• Training and Support:
• Provide guidance and training on best practices for automated systems and customer care, empowering staff to use tools efficiently and confidently.

Qualifications and Skills:

• Proven experience in operations or a similar role, ideally within a healthcare or service-oriented business.
• Strong project management skills, with a history of implementing automation and system improvements.
• Excellent communication and interpersonal skills to build rapport across departments and with clients.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Technologically savvy, with experience in using and implementing customer service systems, phone systems, or scheduling tools.

Salary and Benefits:

• Competitive salary based on experience
• Benefits including healthcare, company events, and discounts on dental services
• Opportunities for career growth within a fast-expanding company