IT Support Technician

** This is not a Hybrid or remote role.

Our highly successful client is seeking an IT Support Technician to be a first point of telephone and "in-person" contact for the Global Services Desk, resolving all IT related inquiries & incidents in the UK.The successful applicant will have good all round IT Skills and must have experience of Networking including Routing and Switching.

Company Car Allowance - Must have own transport, possess a UK driving license, and be willing to travel (with occasional overnight stays).

Responsibilities:

• To resolve day to day IT issues as they arise across all operational and support locationsRecord all IT support activities in the ITSM tool (ServiceNow)
• Maintain the IT hardware register and replenishment policy
• Ensure department policies and procedures are relevant and maintained.
• Ensure compliance with company, group and legislative requirements.
• Ensure new starters have the correct IT equipment, applications and access as required to perform their functions.
• Ensure high availability of our Time and Attendance system
• Participate in company projects
• Provide Innovative Ideas and solutions to future proof our offerings to the customer base.

Skills and Experience:

Essential

• Educated to GCSE level (including Maths and English) or equivalent
• Working knowledge of an IT service desk
• Strong technical knowledge/understanding of IT Infrastructure
• O365
• Proven experience of working with suppliers and internal customers
• Proven experience of working within a similar role

Preferably along with a number of the following:

• Project Management Accreditation
• ITIL/Service Management
• Relevant Microsoft technical certifications
• Navision
• VMWare, Veeam
• Desktop virtualisation
• HP Switchs
• Juniper Firewalls
• Project coordination or project management experience
• Infrastructure projects

Benefits:

• Company Car Allowance
• Company pension
• Life Assurance
• Non-contractual Bonus
• Other Benefits: Service Days, Cycle to Work, Employee Assistance Programme (EAP), Long-service Awards, Salaried Achiever Award.