Customer Supply Chain Representative, 9 FTC - Nottingham

Customer Supply Chain Representative – Nottingham

9 month FTC
Salary: £26,478

Structured Career Development + Annual performance related pay bonus and pay reviews + Share scheme + Competitive pension contributions + Range of flexible benefits and Corporate discounts + Free parking at Nottingham Station Car Park + Free hot and cold drinks + Excellent parental benefits

What you become a part of

Our Logistics team in Nottingham are a high performing, fast paced, engaged and customer centric team that prides itself on being our customers preferred supplier. Guided by our shared values we thrive in an environment where collaboration and openness are valued. We believe that teamwork and respect for each other lead to superior results. We are passionate about developing people within our teams and as such are famous for nurturing talent and exporting them to other areas of the business.

We are looking for a dynamic, enthusiastic and talented person who has great behaviours and a desire to progress within CCEP. Dealing with globally iconic brands such as Coca-Cola, Fanta, Sprite, Monster and Costa

As well as a competitive salary, pension scheme, performance based bonus, generous holiday entitlement plus a host of other benefits, CCEP also cover all parking costs which includes the Nottingham Parking Levy.

You will also enjoy a friendly, relaxed, modern and fun working environment, where achievements and commitment are both recognised and rewarded.

What we expect of you

We are looking for energetic, accountable and focused individuals who are passionate about delivering service to our customers. We value diversity in our teams and are looking to hear from talented individuals with the aspiration to develop themselves within a dynamic organization. If you can demonstrate that you have this potential we will help you unlock it.

As part of our team, what will you do?

As part of the Customer Service Team at Customer Logistics, this role is responsible for processing our customer orders on time and accurately. . You could be dealing with grocers, wholesalers, high street retailers and fast food outlets, the contact is diverse and varied. Adhering to operational processes will help to support both cost and service metrics whilst delighting our customers each and every day.

Your main responsibilities

• Process sales orders received from customers through the SAP system to meet customer requirements.
• Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers.
• Deal with any on the day issues for deliveries by liaising with Customers and key stakeholders in order to deliver customer requirements
• Building mutually beneficial relationships with Customers

Key Stakeholders in this role are:

Customer contacts

• CCEP internal
• CCEP Supply Chain Functions

Skill Requirements/Competencies:

• Demonstrated Customer Service experience with a strong focus on problem solving skills
• Ability to work as a team in a fast paced environment, with attention to detail
• An effective communicator who is capable of building excellent Customer Service relationships
• PC skills and Excel spreadsheet experience
• Preference for candidates with good working knowledge of SAP or Salesforce
• Organised and methodical with the ability to work in a controlled and structured way

Please note that the interviews for this role will be taking place on the 22nd November 2024.

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.

From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider.

We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.