Store Manager

Job Title: Store Manager, Ladies & Men’s Ready to Wear

Location: Selfridges, Manchester

Our client offers more than just a beautiful brand; we invite clients to be part of our heritage, share our passion for luxury, and join our journey. We seek the same enthusiasm and passion in our employees, ensuring they are driven to represent our brand with pride and dedication.

We are looking for a commercially driven and inspirational Store Manager to lead the Ladies’ and Men’s Ready to Wear Departments in Selfridges, Manchester. The ideal candidate will be a strong leader, building a collaborative and motivated team while driving individual and collective success. This is a full-time role that requires flexibility, with shifts spanning Monday to Sunday, including early and late hours.

Key Responsibilities:

Sales & Performance

• Manage the store's sales performance and service standards.
• Maximise use of space and stock, focusing on sales optimisation and minimising waste.
• Ensure effective merchandise display with promotional materials reflecting current demand.
• Lead by example in client recruitment and development, fostering customer loyalty through CRM strategies.
• Achieve boutique capture rate and maintain mystery shopper satisfaction.
• Handle all situations with professionalism, efficiency, and a customer-first approach.
• Stay informed on competitor activities and adjust strategies to maintain a competitive edge.
• Oversee all back-office functions, including CRM, P&L, store activities, stock control, reports, and visual merchandising.
• Ensure accurate and timely stock replenishment of popular lines.

Cost Control & Stock Management

• Control stock loss within the store’s budget and conduct stock audits.
• Ensure store operations adhere to company systems and procedures to minimise losses.

Security

• Follow company procedures on theft prevention and security, reporting all suspected thefts to Loss Prevention.
• Ensure all staff are trained on company procedures, including cash handling, credit authorisation, and reporting of stock losses.

Employee Relations & Training

• Participate in the recruitment, training, and development of staff.
• Manage employee performance appraisals and identify growth opportunities.
• Communicate effectively to build a stable team and create a succession plan.
• Lead morning briefings, motivate the team to reach goals, and share best practices across the business.

Health & Safety

• Ensure compliance with Health and Safety policies for both staff and stakeholders within the concession.

Additional Responsibilities

• Maintain housekeeping and retail standards to create a welcoming environment for customers.
• Participate in stock takes outside of regular working hours to ensure smooth operations.
• Familiarise yourself with company policies, including till maintenance, store approvals, and event management.
• Represent the brand as an ambassador, adhering to luxury standards in grooming, makeup, and accessories.

Profile:

• Previous management experience in luxury retail is essential.
• Strong expertise in Ladies’ and Men’s Ready to Wear.
• Excellent communication and relationship-building skills.
• Exceptional customer service, commercial creativity, and fashion sense.
• Passionate about the brand and its collections.
• Strong knowledge of fashion trends.
• Fluency in a second language is preferred.