Credit Controller

Job Summary:

We are seeking a detail-oriented and proactive Credit Controller to join our finance team. The Credit Controller will be responsible for managing the credit and collections processes, minimizing credit risk, and ensuring timely payments to support the company’s cash flow. This role requires strong analytical, negotiation, and communication skills, as it involves regular interaction with customers, internal teams, and management.

Main duties:

• Chasing up outstanding debts via Phone/E-mail/Letter
• Negotiating payment plans and setting up terms and conditions
• Starting legal proceedings if clients do not pay their debts on time
• Monthly Reporting to Accounts Managers on position of Debt Control.
• All ad-hoc accounting functions to assist the finance team.
• Good Excel skills are necessary along with letter writing and communication by telephone
• Record chase history and agreed payment timescale on system
• Proactive resolution and monitoring of any queries raised on bills
• Assist the treasury team with daily allocation of cash and any associated queries regarding payments received .
• Send regular arrears statements/dunning letter to our customers.
• Implementing changes in the company’s credit control system.
• Researching accounts based on company records
• Contacting clients through emails, phone calls and standard post
• Developing collection systems to help to exceed the company’s financial goals
• Checking credit information with new customers and commercial teams.
• Creating repayment plans if necessary
• Starting legal action to recover debts when necessary

Essential requirements:

• Excellent customer service
• Patience and the ability to remain calm in stressful situations
• Analytical skills and thorough attention to detail
• The ability to listen and negotiate with customers
• Excellent verbal and written communication skills
• Persistence and determination
• Familiarity with data entry software
• Ability to work well in a team

What we can offer you?

• Hybrid work model and flexible working hours
• Annual bonus subject to company and individual performance
• A package of benefits: private medical care, group life insurance, workplace pension scheme, employee discounts, Salary sacrifice options
• Well being Support
• Work in a friendly, diverse and high-qualified team with positive and cooperative working atmosphere
• International environment and daily usage of foreign languages
• Real development opportunities
• Direct communication and no formal dress code
• Employee referral program