Clinical Service Manager - Sleep Lab

Join Forward Labs in Detroit, Michigan, as a Clinical Service Manager and help us make a meaningful impact on patients experiencing sleep apnea. Beyond providing patient support, you'll engage in clinical management, ensuring our cutting-edge solutions benefit those who need them. This role offers the chance to work in an acute care setting, where you'll witness firsthand the positive effects of your high-quality care. Please become part of our mission to create change!

Minimum Requirements:

• At least two (2) years of clinical experience as a Healthcare RPSGT, RT, or HME RT.
• At least one (1) year of assisting patients with CPAP therapy, doing mask fittings and patient setups
• Valid and unrestricted clinical license in Michigan.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Competent in using computers and webcam-based communication tools.
• Strong customer service abilities.

Key Responsibilities:

• Manage an 8-bed sleep lab in Detroit, manage the scheduling process, and ensuring night-time sleep techs are scheduled appropriately as well.
• Assist in managing three other satellite offices
• Educate patients on the purpose, procedures, and equipment for their treatment.
• Set and adjust BiPAP and CPAP machines to meet prescribed settings.
• Ensure proper fitting and care for new masks.
• Communicate patient feedback effectively to other departments.
• Multi-task, prioritize, and manage time efficiently.
• Act as a marketing presence for the organization.
• Communicate effectively in English, in both oral and written forms.
• Interpret various types of communications (verbal, non-verbal, written, listening, visual).
• Maintain HIPAA compliance and handle sensitive information carefully.
• Work independently and collaboratively as part of a team.
• Monitor and report patient machine usage to insurance companies.
• Build positive relationships with referral sources and promote the organization locally.
• Serve as the clinical leader within the team.

Technical Abilities:

• Proficient in all applicable CPAP medical equipment and supplies
• Navigate Salesforce and other essential software.
• Familiarity with Microsoft applications: Word, Excel, Outlook, TEAMS
• Use of office equipment: copier, scanner, phone, and computer/tablet
• Conduct video consultations

Schedule:

• Full-time, at Detroit Medical Center, Monday through Friday, 8 AM to 5 PM.