Account Executive

Position

Our client is seeking a top performing healthcare industry leader to serve as an Account Executive in its Key Accounts division. This person must excel at providing the best-in-class strategic account development and service to existing clients while working collaboratively with the Company’s Benefit Consultants to help uncover new business opportunities.

The Account Executive will take the lead on accounts and provide multiple layers of support in maintaining, expanding, and servicing the unique needs of each of the Company’s clients. This person will be responsible for strengthening new and existing relationships by actively investigating clients’ needs through effective questioning and listening. The Account Executive will be required to manage daily communications, deliver clear and concise presentations with enthusiasm and passion, and hold regular face-to-face meetings. This individual must be able to prioritize objectives in an ever-changing and fast-paced environment and demonstrate advanced knowledge of current healthcare industry and trends. Additionally, this individual should have a proactive servicing approach, a strong sense of urgency responding to client matters on time, and advanced problem solving skills.

Primary Responsibilities

·       Manage client relationships by being the primary day-to-day point of contact

·       Create and effectively administer annual client service calendars and issue resolution monitoring

·       Work closely with Benefits Consultant to build and implement plan designs and strategies that meet client’s long term goals

·       Develop strong relationship with carrier and actuarial partners to ensure successful outcomes on behalf of our clients

·       Work closely with Financial Analyst to help prepare and present detailed plan design analysis that will aid our clients in making informed decisions

·       Assist in the new business sales process including the preparation of RFPs, proposals, and presentations

·       Coordinate review of SPDs, contracts, and legal documents to ensure compliance

·       Manage the implementation of new plan designs and help clients maximize utilization of their current plans

·       Coordinate employee communication and engagement including but not limited to open enrollment presentations, ongoing educational materials, etc.

·       Work with account managers to resolve day-to-day service issues, including eligibility, billing and claim issues