SOR Team Leader

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the SOR Team Leader today!

The SOR Team Leader

Job Summary

• The SOR Team Leader serves as a member of the multi-disciplinary team, acting in the role of leader to team members.
• Able to provide and ensure services are delivered, documented, and that data is collected, reviewed and reported accurately within required time frames.
• Maintains positive connections to team members, and to internal and external stakeholders and referral sources to ensure client experience and HRMC communication is seamless and productive.
• Has excellent verbal, written and computer skills.
• The SOR Team Leader ensures that delivery of services and follow up with clients and referral sources is maintained.
• Must possess an f-endorsement and be legally able to operate and willing to use personal vehicle in the performance of job related duties.

This job description is not intended to be all inclusive; and employee will also perform other reasonable related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Daily Staff Duties.

• Ability to exercise sound judgment and effective decision-making and demonstrates non-judgmental support 1:1 with individuals and families around substance use disorder treatment and harm reduction.
• Keeps up to date on knowledge of community resources and referral processes to assist clients in meeting goals and objectives.
• Ability to assess client functioning and level of need utilizing ASIs, and ASAMS and standard practice modalities as required.
• Provides effective, ethical 1:1 support utilizing motivational interviewing and other approved best practice strategies or industry standards of care.
• Is an empathic listener and demonstrates flexibility in working with diverse populations with a strong interest in working with individuals with substance use and co-occurring issues.
• Responds to all messages, emails, and voicemails within 24 hours.
• Completes documentation and other tasks as assigned by supervisor before the end of each shift.
• Provides weekly supervision with direct staff.
• Provides coverage for caseload coverage to ensure services continue when on leave.

2. Complete all required documentation within designated time frames.

• Ensures that documentation is completed accurately within required time frames: including, but not limited to Releases of Information, consents, referrals, and notes within TN-WITS, Centricity, or other record as assigned.
• Responsible for completing Government Performance and Results (GPRAs) at three required time frames with program participants with response rate of 80% or greater.
• Provides or arranges program coverage to ensure services continue when team members are on leave.
• Completes logs, screening, follow up and any other required or requested tools accurately and on time.
• Collects data ensuring program evaluation, quality assurance and Improvement indicators and client satisfaction are regularly and accurately reflected through reports.
• Keeps all private and/or confidential information in secure location or in approved locked HRMC bags and follows HIPAA and 42CFRPart2 regulations in all circumstances.
• Stays current on all required Relias training, CPR and First Aid certifications as well as verbal and physical de-escalation skills training.
• Ensures team members' documentation, Relias modules, time sheets, and other requirements are up-to-date and accurate.

3. Functions as a member of a multi-disciplinary team.

• Ability to present professionally and work within multi-disciplinary teams as a positive HRMC and community ambassador representing client, program and agency.
• Ability to set, maintain and demonstrate to supervisees appropriate boundaries for quality service delivery and healthy self-care.
• Must be punctual and maintain good attendance.
• Maintains healthy two-way communication to effectively supervise team members and serve clients successfully.
• Demonstrates willingness to promote a harmonious work environment by maintaining a positive and professional working relationships with all staff members, supervisors and other internal and external stakeholders.
• Communicates and approaches conflict in a professional way with a problem-solving, win/win outcome as the goal.
• Possesses flexibility and is able to work independently in multiple locations in a variety of settings.

COMPENSATION:

• Starting salary for this position is approximately $20.08 /hr based on relevant experience and education.

QUALIFICATIONS - SOR Team Leader

Experience / Education:

• Must have a Bachelor's degree in Counseling, Addictions, Social Work or other related field with three or more years of experience in direct work with clients.
• The ideal candidate has one to two years of management experience, an applicable leadership philosophy and ability to develop and apply core management skills.
• Should have broad knowledge and understanding of Medication Assisted Treatment, Motivational Interviewing, stages of change, harm reduction, 12 step and other Recovery Support services and best practices regarding substance use disorder treatment and recovery.
• Must have experience and understanding in the areas of cultural diversity, human development, and treatment of substance use disorder, understanding of trauma-informed care, suicide prevention, crisis referral and extensive knowledge of community resources.
• Experience working with special populations including individuals with Co-occurring Disorders, substance use disorders and mental health disorders.
• Computer expertise is required as timesheets, training modules, email and program documentation are computer and/or web based.
• Regular attendance is an essential job function.

Physical:

• Possible exposure to biological hazards.
• Lifting up to 50 lbs.
• Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• Handle with Care (training provided)
• First Aid/CPR (training provided)

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

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