Production Control Technician 1, 2 (Portland, OR) #112904

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Working under minimal supervision and using standardized processes, ensures integration, scheduling, monitoring, problem resolution, and output control of applications in a multi-platform, 24x7 data center operations environment is completed. Participates in the integration and maintenance of automation procedures and assists in analyzing existing and new production applications to insure schedule and procedural efficiencies. Performs processing analysis related to effective utilization and efficient, accurate, and timely computer processing based upon production application resource consumption behaviors including the identification and resolution of service-level problems and mission-critical tasks. This role will be responsible for supporting all US-based BHE platforms. This role will be responsible for supporting all US-based BHE platforms.

Responsibilities for this position include:

• Monitors, manages, performs basic scheduling, reports and troubleshoots batch processing jobs utilizing automated scheduling software in mainframe and open systems environments.
• Investigates and works closely with Production Control Technician 2/3, applications and/or technical support staff to resolve errors.
• Participates in the recommendation of automation and scheduling solutions to meet Production Control need.
• Maintains accurate incident and service request records utilizing the service management tool to accurately describe work being performed and meet compliance requirements.

In addition to the above, Production Control Technician 2 responsibilities include:

• Investigates and works closely with applications and/or technical support staff, in the event, error conditions require corrective actions to be taken.
• Evaluates, recommends and implements automation and scheduling solutions to meet stakeholder needs. Refers the more complex issues to higher levels.
• Recommends and assists with implementation of automation and scheduling solutions to meet production control needs.
• Creates and maintains job definitions, inter relationships and calendars.
• Performs any additional responsibilities as requested or assigned.

Requirements for this position include the following:

• Bachelor’s degree in computer science, information technology or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor’s degree. A minimum of two years additional directly related technical experience is required.)
• Current Microsoft certified systems engineer or ability to obtain certification within six months of hire, or equivalent experience.
• Knowledge and experience working with client/server, voice and data network, mainframe z/OS and applications environments.
• Basic knowledge of ControlM/EM software or other similar automated scheduling software.
• Basic knowledge of MS Windows, Novell, SQL, Unix, CISCO (voice & data) working environments.
• Knowledge of information technology terminology, equipment, systems, functions and major vendors.
• Effective oral and written communication skills.
• Analytical, problem-solving, and decision-making skills. Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability to work any shift including holidays in a 24 x 7 x 365 work environment.

In addition to the above, the Production Control Technician 2 requirements include:

• Two years of experience in a technology production control operations center role.
• Intermediate-level knowledge of client/server, voice and data network, mainframe z/OS operating system and subsystems and applications environment.
• Intermediate-level knowledge of ControlM/EM software or other similar automated scheduling software.
• Intermediate knowledge of MS Windows, Novell, SQL, Unix, CISCO (data & voice) working environments.
• Strong knowledge of information technology terminology, equipment, systems, functions and major vendors.
• Strong oral and written communication skills.
• Strong analytical, problem-solving, and decision-making skills.
• Availability to work any shift including holidays in a 24 x 7 x 365 work environment.

Additional Information

Req Id: 112904
Company Code: PacifiCorp
Primary Location: PORTLAND
Department: PacifiCorp Corporate
Schedule: FT
Personnel Subarea: Exempt
Hiring Range: $60,500 - $82,000

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.