Head of Operational Data

This job is with AQA, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen.

Head of Operational Data

Permanent

Located in Manchester or Milton Keynes

South - £74,200 - £82,800

North - £71,300 - £79,500

Closing date - 7th November

As a Head of Operational Data, you will be leading the strategy for the transformation of how we use data to further enhance the delivery of AQA's exam series

 

What's in it for you? 

 

• You'll work on a hybrid working model which works for you and the team alike, with the ability to pay up to 7% into your pension and employer contributions up to 11.5% , 25 days annual leave with Christmas on top rising with service, alongside a host of other wellbeing benefits including the Headspace App, Life assurance, PMI and Access to a Health Cash plan as well as a Cycle to Work schemes . 

The management and use of data continues to become increasing important to how AQA executes the delivery of the core examination series and how it enables growth, diversification and customer value.

The Operational Data team has either direct or matrix ownership of the data required to deliver the core exam Series and ensure the timely delivery of over 3.5 million examination results every year to quality and in an efficient manner.

What you'll be doing. 

• Developing the Connected Data strategy for AQA and playing a leading role in the transformation of how data is used in the end-to-end delivery of exam series
• Form, lead and evolve a motivated team with a range of responsibilities and processes key to the delivery of AQAs core exam series
• Define and evolve the scope of the Operational Data department to ensure maximum impact
• Own and improve a set of processes that enable efficient and high-quality exam delivery across all AQA examination series.
• Working collaboratively with multiple departments involved in the end-to-end delivery of AQAs core exam series to ensure exemplary customer service through timely delivery activity and excellent value for AQA through ongoing efficiency

What you'll need to succeed. 

• Ability to create, develop communicate and lead a Strategic initiative to maximise impact across AQAs end to end delivery including engagement with Exec Level stakeholders
• Ability to lead and develop a high performing team that responsible for the execution of key processes related to series delivery
• Continuous improvement focused on how data can add value to the operational areas of the business
• Forward looking to how technology and data can add value to operational departments...
• How to facilitate the design and improvement of high-volume processes
• How to operate and lead in a highly regulated environment

 

What next? This is your call to action

Please upload your most recent CV with a cover letter detailing your skills and experience for this role.

You could wait until applications close on 7th November at 23:59 on apply, but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person so apply today.

Every application will receive a response.

Every application will receive a written response 

 

#CRE23

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Full Job Description

Summary

Leadership of the Operational Data department responsible for the timely, efficient and quality execution of data related processes required for AQA to deliver exemplary levels of service in our core examination series.
- Design, development and Leadership of a new Connected Data strategy which, by bringing together the many strands of Data used in End-to-End delivery to enable a more efficient, quality driven and customer centric Operation
- The activities/processes carried out in the Operational Data department enable the setup, execution and delivery of AQA's core exam series
- The effective ownership of data and associated consistent and reliable reporting is a key enabler to efficient and high-quality Series Delivery
- Lead and evolve a motivated, results focussed team (approx. 35 perm and 60 temp staff) that can work in a high-pressured environment, display the AQA values to deliver outstanding results for AQAs customers and internal stakeholders
- As part of the Operations Leadership team take collective responsibility for Operational excellence in AQA driving for high levels of customer service, regulatory compliance and efficiency by creating and leading motivated teamsLandscape:

The management and use of data continues to become increasing important to how AQA executes the delivery of the core examination series and how it enables growth, diversification and customer value. The Operational Data team has either direct or matrix ownership of the data required to deliver the core exam Series and ensure the timely delivery of over 3.5 million examination results every year to quality (as per Ofqual Conditions of Recognition) and in an efficient manner.

Activities:

• Help develop the Connected Data strategy for AQA and play a leading role in the transformation of how data is used in the end to end delivery of exam series
• Form and lead a motivated team with a range of responsibilities and processes
• Define and evolve the scope of the Operational Data department to ensure maximum impact
• Own and improve a set of processes that enable efficient and high quality exam delivery across all AQA examination series. These processes include but are not limited to *Series Setup *Provision of Data to Marking Platforms *NEA regression *Estimations *Centre Mark submission
*Series Control *Provision of Data to Awarding process *Remark process *Packet Reconciliation *Candidate Reconciliation *Scanning Reconciliation (inc. for third Parties) *Processing queries
• Working collaboratively with multiple departments involved in the end to end delivery of AQAs core exam series to ensure exemplary customer service through timely delivery activity and excellent value for AQA through ongoing efficiency
• Key stakeholders include fellow Operational Leaders, Senior Ops Leaders, members of the Exec Team, AQA regulatory team as well as external stakeholders namely Customers (Exams Officers) and Ofqual

To be successful in this role, you will need to know:

• How to create, develop communicate and lead a Strategic initiative to maximise impact across AQAs end to end delivery including engagement with Exec Level stakeholders
• How lead and develop a high performing team
• How to be successful by being an exemplar for AQA Values in particular a real focus on Results Matter and Customer Centricity
• Continuous improvement focused on how data can add value to the operational areas of the business
• Forward looking to how technology and data can add value to operational departments...
• How to facilitate the design and improvement of high-volume processes
• How to operate and lead in a highly regulated environment
• How to manage large (approx. £2M) financial budgets of fixed and variable costs
• How to have an analytical mindset that understands and can articulate the key metrics that will make us successful and focus the team to deliver results#LI-DNI

Location: Manchester, GB

Posted Date: 11/5/2024