First Line Support Engineer

Job Title:First Line Support Engineer

Reporting to:IT Manager

Job Purpose:First point of contact for technical support queries as part of the in-house IT team.

Key Responsibilities:

• Primary point of contact for IT support queries via phone /email / chat, escalating when necessary, during working hoursof 8am 4:30pm
• Onboarding / Offboarding activities
• Troubleshooting hardware and software issues
• Diagnosing and resolving network and connectivity problems
• Installing and configuring software and hardware
• Maintaining accurate documentation of support requests and solutions

Key Attributes:

• Proven experience as a 1st Line Support Engineer or similar role
• Strong technical skills in Windows 10/11 OS, networking, and hardware troubleshooting
• Excellent communication skills, both written and verbal
• Ability to travel to different locations across London to support satellite offices
• Ability to work independently and as part of a team
• Beneficial to have some experience supporting Microsoft 365 ecosystem including EntraID, Exchange, InTune, AzurePlatform
• Beneficial to be able to work occasionally outside of normal hours to support the team when system downtime is mandated due to patching / upgrades etc.

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