Collections and Recoveries Executive

Established in 1996 to provide flexible and accessible finance to SMEs across the country Propel has since grown to become one of the UK’s largest finance houses. From this continued success we are now looking to recruit a Collections and Recoveries Executive to allow us to continue our exciting growth plans. Putting customers at the heart of everything we do, we are on the lookout for people with a passion for people: An open ear, a kind word, and empathy, as it’s the way we do business with our customers that differentiates us.

As a Collections and Recoveries Executive, you will play a crucial role in supporting the business meeting it’s targets by identifying bad debt and risk and working closely with customers to minimise this. You’ll work with customers to negotiate options which are viable for the business, whilst still providing an exceptional level of service.

Role Responsibilities:

• Maintain and administer a portfolio of arrears cases (early, mid and late arrears) with the aim of collecting arrears payments placing accounts back into formula
• Negotiate with customers and equipment suppliers in respect of arrears/ equipment issues, in a polite, respectful manner, maintaining appropriate professional boundaries
• Use tact and discretion when negotiating with the customer/ supplier to maintain relationships and promote a positive image of Propel Finance
• Determine can’t pay from won’t pay cases and act accordingly
• Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated
• Adhere to applicable law and internal processes at all times
• Differentiate between regulated and unregulated customers and act according to law and the contracts signed
• Remain vigilant to potential fraudulent customer activity
• Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery
• Work to agreed targets and deadlines
• Assist management with reporting and case summaries

Key skills required:

• Excellent telephone manner with the ability to actively listen
• Customer Service Experience ideally within the finance industry
• Proficient with Microsoft Office
• Able to work in a high volume, pressured environment
• Demonstrate empathy & understanding
• Manage difficult conversations
• Flexible and ability to prioritise
• Solution mindset

So, why would you want to work here?

We have a great working environment – it’s an ambitious business, but we achieve so much because of our people. Everyone in the business, no matter their team or role has the opportunity to shape the outcome, share ideas, make suggestions, and have their voice heard. It’s a truly collaborative place to work.

Benefits you can expect:

• 25 days annual leave + bank holidays
• 2 additional days holiday after 5 years’ service
• Birthday day off
• Opt in Private Medical Insurance
• Subsidised gym membership at £18.75 a month
• Cycle to Work Scheme
• Electric Car Scheme
• Buy Annual Leave Scheme
• Half day seasonal shopping
• Auto enrolment pension – 3% employer contribution subject to eligibility
• Life Assurance 3 x basic salary
• Employee Assistance Programme available 24/7
• Company events and reward schemes

We are proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion.

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