IT Support Apprenticeship

Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country?

This is an excellent opportunity for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship.

Aspire Technology Solutionsare looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at their new offices at Pipewell Quay on Gatesheads Quayside. Theyre looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems.

In this role, youll work towards yourLevel 3 Information Communications Technician qualificationdelivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide 1st line support for the Service Desk
• Work on support tickets and provide project support to senior engineers
• Assisting the setup of desktops & laptops
• Dealing with ticket queries including password resets, new user requests and fault logging
• Assisting with infrastructure refreshes Telephony rollouts
• Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal
• Liaise with internal customers to ensure that services are being delivered
• Work with SLAs whilst delivering efficient resolutions towards First Time Fix Rates

Salary, Hours & Benefits:

• £15,500 per annum
• Monday to Friday 9am-5pm
• 25 days annual leave plus bank holidays
• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Desired Qualities, Skills and Knowledge:

• Grade 4/C in Maths and a grade 5/C in English at GCSE is required for this programme.
• Excellent communication skills both written and verbal
• A keen interest in learning new IT technologies
• Positive and resilient
• Customer focused
• Personable and friendly
• Well organised
• Takes the initiative
• A logical approach to troubleshooting hardware and software issues
• Good attention to detail

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effectiveIT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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