Quality Assurance Team Leader

About The Opportunity

An exciting opportunity exists for a Quality Assurance Team Leader to join Programmed, ensuring the quality of audits conducted under the Housing ACT Facility Management contract.

You will be responsible for updating the Annual Quality Assurance Plan, reviewing the internal QA framework, and driving compliance across subcontractor performance. Your role involves conducting regular spot checks, targets audits, and preparing detailed reports with risk analysis and recommendations for improvement.

This role requires close collaboration with internal stakeholders to carry out audits, address client complaints and ensure compliance with contractual obligations and ISO 9001 standards. You will be a key point of contact for inquiries and oversee the quality of field audits and investigations to ensure timely conflict resolution and client satisfaction.

Nature of the position: Permanent, Full Time

Location: Fyshwick

Reporting Line: Compliance & Engagement Manager

Benefits:

• Great salary package


• Long term career potential


• Paid parental leave and great discounts with selected retailers


• An Employee Assistance Program, which incorporates a tailored wellbeing initiative

Key Responsibilities

• Conducting quality audits on subcontractors working under the Housing ACT Facility Management contract


• Updating the Annual Quality Assurance Plan and reviewing internal QA frameworks


• Conducting regular spot checks and targeted audits to ensure contract compliance


• Preparing audit reports, including findings, opportunities for improvement and recommendations


• Investigating complaints and preparing responses to resolve conflicts


• Acting as an escalation point for inquiries and complaints


• Collaborating closely with the Compliance and Engagement Manager on activities

About You

• Experience conducting audits and preparing audit reports


• Knowledge of ISO 9001 preferred but not essential


• Strong problem-solving skills and experience investigating and resolving complaints, preparing reports and managing risk


• High attention to detail


• Strong communication and interpersonal skills

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.