Front of House Receptionist and Facilities Assistant

Job Title: Front of Reception and Facilities Assistant

Entity: Aventum

Department: Human Resources

Reports to: Head of Facilities

Location: London

Who We Are

Since its inception, Aventum Group has sought to take a different approach to insurance. We are on a mission to be ‘the most inspiring specialty (re)insurance group in the world’.

At the heart of Aventum are our people. Our employees collaborate in dynamic, service-focused teams. Together, we strive daily to achieve our goals and objectives with a shared dedication to revolutionising the insurance industry for the better.

The Company offers a competitive benefits package via a flexible benefits platform. In addition to core benefits, employees can tailor their benefits according to their individual needs.

Employee development is key to the ongoing development of Aventum on the whole. We invest in our people, empowering them to grow their careers and advance within the Group. Our dynamic culture is rooted in the continuous desire of our people to learn and challenge themselves.

Role Summary

To serve as a coordination point for external clients visiting the building. To deliver efficient and effective administration and facility services which meet the business needs, meet and greet visitors, answer calls in a timely and professional manner. Manage all on the ground facilities and office management duties. To follow general standards and procedures and various admin tasks required to support the Executive Committee.

Role Accountabilities

• Answer, screen and direct internal telephone and external calls or forward it as appropriate.
• Provide professional information to callers, visitors and staff.
• Provide administrative support to the Executive Committee.
• Register all arriving visitors following security policies and procedures.
• Make sure that guests meet their host’s.
• To report any faults in the meeting rooms or reception to the Facilities
• Manager.
• Organise and monitor couriers, tracking their progress and reporting as necessary.
• To ensure all amenities are tidy and ready for use.
• Dealing with the daily outgoing post.
• Distribute post to the relevant recipients.
• Carry out photocopying and scanning as required.
• Carry out any task deemed reasonable by the Executive Committee.
• Set up drinks for meetings/tidy up meeting room after meetings.
• Keep client break out area tidy/stocked up.
• Assist in planning and arranging events/catering.
• Organise any repairs.
• Liaise with contractors and vendors.
• Make sure the office is clean and tidy at all times.
• Communicate with the building management team and ensuring employees have correct access to the building.
• Ensure stationery, office supplies and equipment are stocked.
• Any additional duties as assigned.

Role Requirements

• 2 years experience working on reception.
• Experience working in facilities management.
• IOSH or NEBOSH qualifications would be advantageous but are not essential.

Skills and Abilities

• Competent typing skills.
• Polite, tactful and diplomatic.
• Energetic, confident and enthusiastic.
• Able to communicate in a calm and professional manner.

Management Duties

• No

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.