Aftersales Director

Harte Recruitment is seeking a seasoned Aftersales Director with a deep knowledge of theproperty investment marketand expertise in managing the full sales cycle of investment property transactions.

Our client is a dynamic and growing business, known for their expertise inoff-plan investmentsand providing exclusive access to off-market opportunities.

With a reputation built on delivering seamless property investment services and excellent customer care, theyre looking for a leader who can elevate their aftersales process while maintaining the highest standards of compliance and client satisfaction.

This is a pivotal role for a leader who can drive excellence in aftersales management, streamline processes, and ensure smooth transactions for high-valueinvestment property sales. You will lead a dedicated team and oversee the progression of off-plan sales, ensuring that deals move efficiently from reservation to completion, while also managing relationships with key stakeholders such as solicitors, lenders, and investors.

The package

• Up to £65,000 basic salary per annum + up to £75,000 including OTE
• Monday Friday, 09:00 18:00
• Flexibility to work from home 1-2 days per week (once settled in the role)
• Trains and hotels paid for travel between offices
• 1st Friday of the month is half day
• Celebrate milestones and yearly anniversaries
• Company social events
• Weekly Pilates and Boxercise classes
• Learning and development opportunities
• In the process of introducing Perkbox and Cycle2Work
• Modern, trendy offices with a focus on developing cultural activities

The role

• Lead and develop the aftersales team to ensure optimal performance and collaboration in managingproperty investment sales cycles.
• Oversee and refine processes, with a strong focus oninvestment property salesand ensuring compliance with industry standards and legal frameworks.
• Manage a high-value sales pipeline, particularly inoff-plan property investments, driving transactions from reservation to completion.
• Collaborate closely with investors, solicitors, mortgage brokers, and agents to ensure timely and successful completions.
• Monitor key performance metrics, implement strategies to meet targets, and enhance team productivity.
• Provide exceptional post-sale support, quickly resolving client concerns and maintaining strong long-term relationships with property investors.
• Stay informed on current UK property laws, investment trends, and market conditions to ensure the company remains compliant and competitive.

The person

• Essential: Proven experience within theproperty investment marketand a solid understanding of thefull property sales cyclefrom reservation through to completion.
• Strong leadership and management skills, with a track record of driving performance in sales or aftersales teams.
• Deep understanding ofoff-plan investmentsand the legal processes related to property transactions.
• Demonstrable ability to manage high-value sales pipelines and liaise with key stakeholders such as investors, solicitors, and lenders.
• Excellent problem-solving skills, with a proactive approach to improving systems and processes.
• Highly organised, with strong project management skills and attention to detail.
• Ability to thrive in a fast-paced, high-growth environment, using tech-driven solutions to optimise performance.
• Strong interpersonal and communication skills to engage effectively with both internal teams and external partners.

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