Installation Scheduler

Area: Wakefield

Salary: £25,370

Hours: 37.50

We have a full time, office based, Permanent role in the Grange Moor area of Wakefield

Role Description:

You will work as part of team managing order processing and scheduling of installation related work geographical region.

Essential Duties including but not limited to:

Daily management of all engineers diaries, booking and moving works.

Management of an order book

Providing daily updates to your relevant manager of volume of jobs scheduled

Ensuring customer SLAs and KPIs are met on all jobs

Ensuring daily business targets of JPM (jobs per man) and jobs planned are met within SLA

Organise and plan routes to maximise productivity

Strict adherence to engineer skill matrix to ensure FTF (first time fix)

Highlighting any issues to Regional Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)

Accurate and consistent updating of system databases

Management of WIP in region

Raising of POs for subcontractors and suppliers

Build and maintain relationships with engineers, sub-contractors and suppliers.

Personal Characteristics

Ability to prioritise and follow customer SLA requirements.

Excellent communication skills both written and verbal

Methodical approach to managing and maintaining your workload

Ability to multi-task and stay calm under pressure whilst targeting backlogs

Team player who can manage their own workload and work well on their own initiative

Exceptional customer service and interpersonal skills

Problem solving skills

Proactive, results driven

Competent in Microsoft Office Applications (specifically Excel)

Flexible approach to work and working hours

Education and Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Good geographical knowledge

Scheduling: 1 year (required)

Desirable

Experience of working with field-based engineers

Experience in working in a target driven environment.

Company Benefits

Competitive Salary, paid monthly

Ongoing training and development

25 days holiday, plus bank holidays

Pension Scheme, matched contribution/salary sacrifice

Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

Life Assurance Scheme

Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out.

At NMC Recruitment we review all applications. We may store your information on our database for future opportunities.

ADZN1_UKTJ