Hire Desk Controller - Implant

To provide an end to end hire desk service on behalf of Nationwide Platforms, servicing the Balfour Beatty account.

Working from the Balfour Beatty office in Thurnscoe, you will have full control of the day to day running of a busy hire desk, ensuring a high level of service is achieved at all times. Through effective customer management you will maximise revenue and profit targets and ensure fast and efficient fulfilment of orders and administration tasks on a daily basis.

Qualification and Experience Requirements

• Strong verbal and written communication skills
• IT Literate
• Experience of inbound and outbound telephone-based account management, telesales or customer service in a business to business environment
• Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers
• Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer
• Proactive, high energy team player, ability to work closely with colleagues at all levels.
• Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms
• Excellent self-organisation, planning and attention to detail designed to ensure accurate information logging and review
• To work well under pressure in what is a very fast paced, changing environment
• Results and target driven and high motivation levels