Senior Collections Specialist with Dutch

Miejsce pracy: Kraków

Your responsibilities

• monitoring customer accounts and detecting overdue payments. Collecting and analyzing data for a selected payment/debt history. Reaching out to customers to discuss their debts.
• owning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams ( Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
• managing customer relationship accounts and ensure a high level of service is provided at all times
• handling incoming and outgoing calls with customers-Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
• supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN's standards.
• regularly updating the Team Leader about developments and progress of collections opportunities and issues
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate
• maintaining complete and up to date process documentation

Our requirements

• Dutch level C1
• English level B2
• at least 3 years of experience in OTC Collection area
• experience in accounting background & expertise
• strong customer focus
• Collection expirience
• HORECA customers
• ability to deal with resistance
• understanding of end2end Order to Cash process-Business knowledge
• written and verbal communication skills
• experience in multi-national environment (incl. Shared Services Centers)
• negotiation skills

What we offer

• Hybrid ways of working
• Private medical healthcare
• Attractive performance bonus
• Sodexo pre-paid card
• Life insurance
• Employee referral program
• Wide range of trainings
• Local and global job opportunities within HEINEKEN
• Parking space
• Open bar once a week
• We are ACCA Approved Employer

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• integration events
• corporate sports team
• parking space for employees
• extra social benefits
• pre-paid cards
• christmas gifts
• employee referral program
• charity initiatives
• flexible work from home scheme after pandemic/lockdown
• open bar on Fridays

HEINEKEN Global Shared Services

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

Location: Kraków, PL

Posted Date: 10/29/2024