Dental Practice Manager

At LIPS Healthcare, we are driven by a passion for excellence, an innovative approach in everything we do and working together to put patients first. You will join a skilled, dedicated team of people who deliver the best in private healthcare. Our goal is to create an outstanding place to work; one that is friendly and supportive, as well as rewarding on a personal and professional level.

This is an exciting opportunity for someone with a creative mind. You will grow and market the practice in liaison with the marketing team at LIPS, growing patient numbers.

Working in our brand-new state of the art dental clinic you will ensure the efficient day-to-day management of the practice and patient journey, following practice protocols.

• Take line management responsibility for dental employees including responsibility for motivation, objective setting and appraisals
• The successful candidate will also undertake a Coordinator role providing consultations for patients to assist in treatment uptake.
• Initially carrying duties and tasks of dental nurse (registration required) until the practice is established.
• Arrange for and undertake the recruitment and selection of permanent and temporary staff
• Arrange induction and training
• Organise disciplinary and grievance arrangements in line with practice policy
• Keep and monitor staff records
• Organise, attend and participate in practice meetings
• Supervise locum members of staff when required and take them through an induction of practice procedures to aid the smooth running of the day and your work.
• Take responsibility for and supervise all banking procedures, including deposits, payments and checking streamline statements
• Ensure practice banking is done weekly and all outstanding deposits are banked at the end of each month
• Ensure reception receipts are balanced daily and are accurate
• Check and monitor patient plan activity returns and receipts, including monthly schedules
• Arrange the payment of staff, associates and hygienists
• Oversee and manage the patient payment policy, including collection of overdue payments in line with practice policy
• Check that the practice dental materials spend stays within the agreed monthly budget.
• Maintain high standards of customer service for all patients
• Maintenance of the practice computer system including back-ups and antivirus software
• Manage computer files so that they are organised and accessible, or restricted where confidential material is involved
• Deal with practice mail, in conjunction with the practice owner
• Liaise with supplier representatives as necessary
• Ensure practice compliance with health and safety requirements
• Ensure that practice equipment is serviced and maintained, and this is recorded in maintenance logs
• Arrange team refresher and update mandatory training
• Ensure compliance records are up to date, including COSHH.
• Ensure any accidents or near misses are recorded and reviewed
• Ensure the practice team is informed of individual obligations arising from GDPR/Data protection law
• Ensure employees are aware of relevant aspects of data protection law and of their duties and responsibility relating to data protection and patient confidentiality
• Seek advice where necessary, and provide advice to the practice and practice Complete data impact assessments as necessary
• Support the practice owner to ensure practice compliance with regulatory requirements of Care Quality Commission

Desirable skills: x-ray qualification, sedation qualification, intraoral scanning, treatment coordinator qualification. Experience in nursing and dental practice management. GDC registration.

• Desirable skills: x-ray qualification, sedation qualification, intraoral scanning, treatment coordinator qualification.
• Experience in nursing and dental practice management. GDC registration.