Resident Manager

Job title: Resident Manager

Location: Lewisham

Salary: £30-33k

In the property sector and have lettings experience? Looking for a change? I'm working with build-to-rent company that are looking for a Resident Manager to join their every growing in Lewisham team.

The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimises neighbourhood occupancy and maintains properties to a high standard for viewing.

Key Responsibilities & Accountabilities:

• Serve as the primary customer-facing representative for current and prospective residents.
• Ensure exemplary experiences for residents from initial inquiry to move-in and throughout their residency.
• Conduct property viewings as requested by the Customer Hub/Site Team, facilitating reservations and handovers.
• Identify and implement improvements to elevate expectations and service standards.
• Drive customer/resident satisfaction across all platforms (Zendesk, Google, Home views, Hubspot).
• Achieve budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
• Complete inventory check-in and check-out reports using Inventory Base.
• Perform inspections of occupied and vacant properties, reporting maintenance issues or breaches.
• Manage the move-out process, including deposit release via the TDS Custodial scheme.
• Accurately report and record all activities per Get Living controls, processes, and policies.
• Ensure 100% accuracy of data recording in Yardi.
• Support office functions and resident availability by managing phones, lobby spaces, and parcels; adopt various Resident Manager roles as needed.
• Assist team members with ad hoc tasks as required.
• Manage utility bills for void units and update utility companies with tenancy changes.

Qualifications & Experience:

• ARLA or equivalent property qualification (Level 3 essential, Level 4 desirable)
• Intermediate to advanced computer skills, including Microsoft Office (Excel, Word) and industry-related systems (e.g., Yardi, RentCafe, Hubspot).

Key Skills & Competencies:

• Strong problem-solving abilities and solutions-oriented mindset.
• Adaptable and resilient, able to manage pressure and peak periods.
• Excellent attention to detail with an organise approach to prioritising tasks.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills, confident in engaging with residents, senior management, and external providers.
• Self-motivated and proactive.

If this position is of interest, please send your CV

deverellsmith is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.