Senior Operations Specialist - Private Guides

Primary Purpose To fill a full operations role in the booking process, working in hand with eth Travel Designer, but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the Travel Designer. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors. Responsibilities Liaise with travel designers on all bookings in an operational capacity Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support Keep all booking information updated in the system ensuring CRM is continually up to date. Add all special requests from the agent into WW e.g. honeymoon, birders, dietaries, ages etc. Advise RARA if rates are not loaded or correctly linked on the WW once booking is handed over and any new discrepancies are found after confirmation. Keep updated with all WS and AP product updates, as well as technology updates Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process Keep abreast with company policies, procedures and system updates Candidate profile Qualification: Matric certificate with mathematics (minimum standard grade or above) Tertiary certificate in Travel & Tourism/hospitality. Experience: 4-5 years experience at a Senior level. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Computer Literate (Microsoft Office, email, Internet) Proven English literacy. Working knowledge of TourPlan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa. Personal or educational travel experience advantageous. Excellent attention to detail. Skills : Excellent communication skills both written and oral, in English. Foreign language skills advantageous Personal Abilities : Team worker, service and result oriented. Precise, organized and good communication skills. Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritise demands. Team worker and ability to interface with various departments. Good follow up skills. Consistent approach to quality and output. Good administrator and professional in all dealings. Dedicated to customer satisfaction and wanting to go the extra mile. Self-starter with high energy levels. Interests : A passion for wildlife and a commitment to sustainability and conservation and can relate personally to Our journeys change lives Apply for this position with us on WhatsApp. Simply send the word Hi to 260761166303

Location: Sandton, ZA

Posted Date: 10/24/2024