Customer Support Specialist with Hebrew

Miejsce pracy: Kraków

Your responsibilities

• Provide support to other employees and departments in order to solve problems and answer their queries related to customer documentation and activity.
• Analyze banking and legal documentation related to Customer’s banking activity, both in English and Hebrew, to ensure correct upkeep of customers’ records.
• Provide service by focusing on executing requests and resolving problems efficiently, accurately and professionally.
• Work effectively, professionally and demonstrate ways to improve customer service.
• Act in compliance with procedures; policies, internal regulations and rules existing in workplace.
• Assist line manager with managing day to day operations to ensure that SLAs are met, act as TL’s deputy during his absence.
• Collate, review, and prepare any additional process-related documentation.
• Complete and update all data requirements (timesheets, systems, databases etc.) in a timely manner and ensure that quality and productivity levels are achieved at all times as per the standards set for the processes.

Our requirements

• Proficient English and Hebrew - written and verbal.
• Excellent communication and analytical skills, with the ability to analyze complex structures.
• Ability to multi-task, organize and prioritize responsibilities, depending on their criticality.
• Self-motivation and ability to work independently and under time pressure.
• University degree (preferably in banking, economics, finance).
• At least 1-year experience in banking or other financial organization.
• Good understanding of the financial industry and excellent knowledge of MS Office.
• Ability to work within international environment and Team Spirit building skills.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• doctor’s duty hours in the office
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC..Before you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates only..In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.


Location: Kraków, PL

Posted Date: 10/23/2024