Customer Care Specialist with German

Miejsce pracy: Łódź

Your responsibilities

• Telephone contact in German
• Conducting conversations in accordance with a specific procedure and guidelines
• Ongoing e-mail communication in German and English
• Collaborate with other teams and internal customers
• Ongoing update of statuses and actions taken regarding individual requests
• Effective use of working time - organization of working time

Our requirements

• 2 years of experience in customer facing roles
• Fluent German (at least C1 level) and English
• Good communication skills
• Self-organization skills
• Higher education

What we offer

• Career in the multinational company
• Opportunity to take part in international projects and gain experience with various businesses
• Set of social benefits to choose from
• Salary adequate to your competencies
• Using German in everyday work
• Hybrid work (2 days from the office in Lodz)

Benefits

• private medical care
• life insurance
• leisure zone
• extra social benefits
• employee referral program
• charity initiatives
• Multisport card
• Christmas bonus
• semi-annual bonus
• training and courses

Recruitment stages

• CV analysis
• Call with the Recruiter
• Tests/Language verification
• Video interview
• Final decision

Oddział rekrutujący

Infosys Poland Sp. z o.o. - Łódź

Infosys Poland Sp. z o.o.

We are present in three major Polish cities: Łódź, Wrocław and Kraków.

The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.

Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.

With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.

Location: Łódź, PL

Posted Date: 10/23/2024