Field Technician- BCycle Madison

Reports to: Operations Manager

Location: Madison, WI

Job Type: This is a Full-Time position, Non-exempt, 40 hours per week, 5 days per week, Wednesday-Sunday 11:00am-7:00pm

Founded in 2014, Bicycle Transit Systems (Bike Transit) is a woman-owned business that operates and manages bike share programs nation-wide along with our customer service call center. Our mission is to operate bike share systems that create connections in our communities and protect our planet. Bike Transit employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients. We are currently looking for a dedicated Field Technician to join our Madison team!

Madison BCycle is looking for energetic, self-motivated Field Technician. This role is the public face of BCycle in the field; therefore, a positive and friendly attitude is an absolute necessity!

Essential Duties and Responsibilities:

• Electric bike battery swapping
• Balancing the system (moving e-bikes around)
• Customer service/interaction (questions on the street)
• Drives a Ford Transit or equivalent extended wheelbase van to complete daily tasks.
• Works alone or with other team members under the guidance of the Operations Manager and/or Technician Supervisor.
• Operating/maintaining sprinter van (clean and running)
• Bikes maintenance (two-week inspections, basic repairs, annual overhauls)
• Scouts and recovers abandoned bikes in the field.
• Maintaining stations (some troubleshooting, replacing parts, winterizing, cleaning and batteries)
• Installation and removal of stations
• Collects and enters data as required
• Works with Field Operations teams to ensure timely and productive workflows.
• Events (prepping e-bikes, set up, tabling, tear down)
• Ability to adapt to changing roles

Education and/or Work Experience Requirements:

• Requires High school diploma or GED
• Clean driving record is a must
• Positive attitude and self-motivation are a requirement
• Small team skills and a willingness to have fun while completing the goals are a must!
• Impressive attention to detail
• Bike share experience a plus
• Schedule will vary depending on the season

Physical Requirements and Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Hours of work are dependent upon the shift, 40 hours per week, with evening and weekend hours required.
• Job requires working outdoors in various temperatures including rain, and both extreme cold and heat conditions. Also requires warehouse work and some office work when necessary.
• Will require bending, stooping, and lifting materials that weigh up to 65 pounds.
• Safely operate gas vehicles in heavy traffic in an urban environment.
• Will occasionally require working on short ladders.
• This job operates in a warehouse environment, remotely in a company vehicle, and outdoors in all weather conditions.
• This role requires the ability to speak clearly so listeners can understand, understand the speech of another person, see details of objects that are less than a few feet away, stand or sit for several hours straight at a time.
• Position duties may be modified starting February 2025 due to changes in weather and system demand

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer M/F/V/D