Hospitality Systems Trainer

Job description (Details of the position i.e. duties): -       Conduct online and on-site training as required by our clients -       Produce training videos as required -       Prepare and update training content on an ongoing basis -       Maintain and track the our demo database (including regular data cleaning) -       Continuous improvement of Training documentation and processes (SOP’s) -       Coordinate, plan and booking for travel -       Ensure training support tickets are up to date -       Continuous updating of Learn Online content -       Complete weekly feedback to all stakeholders -       Submit all required post-training feedback to clients and relevant departments -       Timeously escalate any barriers to completing training -       Maintain Training stats documentation -       Compile and present stats in internal notifications and presentations -       Ensure that training is updated with relevant Hotfix updates -       Continuous learning of our product as it evolves -       Assist with user testing Experience, Qualifications and skills: -       This person should have excellent written, verbal and presentation skills. -       Strong administrative skills. -       Knowledge of the tourism/hospitality industry is a plus

Location: eThekwini, ZA

Posted Date: 10/21/2024