L2 Network Support Engineer - CCNA Certified

Role - L2 Network Support Engineer Location - Bangalore Experience - 5 to 10 years Must Have : Firewall, Load Balancers, ITIL, CCNA, Routers Network troubleshooting : Job Description : Technical Skills : - 5 years of technical experience with Routing and Switching Configurations. - Should have configuration and good troubleshooting skills. - Monitoring, Field engineers, and broadband engineers are not fit for this role. - Experience with Firewalls and load balancers will be an added advantage. - Fluent in English (verbal and written). - Passionate about networking, information technology, or cloud technologies. - An up-to-date knowledge and understanding of your employer & business and industry needs, as well as the technical demands - Excellent communication skills, particularly the ability to communicate with staff who are not technically trained. - Teamwork skills and the ability to feel comfortable working with different teams, clients, and groups of staff across an organisation. - Organisational skills and the ability to prioritise your workload. - Ready to work in rotational shifts in 24x7 operations. Key Responsibilities : - Provide support in the areasof Network and Network security products like Cisco, Comware, Aruba, Checkpoint, Palo Alto, Fortinet, F5 etc. - Operate, Administer, and Govern customer setup. - Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff. - Develop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers and/or relevant managers. - Participate in after-hours remote support rosters. - Identify and contribute to projects to improve product support, customer satisfaction and team efficiency. - Be aware of, and contribute to the improvement of, team performance as measured in the team - Business Fundamentals Tables (BFT). - Technical writing skills will be required to publish Issue-resolution documents (KM & KT) - Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the Must be able to interact with colleagues from different countries and backgrounds (own team, members of SC and Product Divisions) - Participate/Drive ITIL-based change management, Problem management, and incident : - 5 years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers, switches, firewalls etc. - Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region. - Demonstrate strong written and verbal communication : - BE/BTech/BCA/BSC - CCNA or similar network certification (ref:hirist.tech)

Location: Bangalore, IN

Posted Date: 10/21/2024