Customer Insight Manager (VOC)

CUSTOMER INSIGHT MANAGER (VOC)

UP TO £70,000

LONDON

We're working with leading healthcare insurance company who are looking to build out their CX function with a talent manager. You'll have the chance to with a variety of quantitative and qualitative data and oversee VOC to come up with strategic insights to improve customer experience!

THE ROLE:

The Customer Insight Manager will have the following responsibilities:

• Utilise quantitative and qualitative data, and various other data sources to generate strategic insights
• Managed Voice of the Customer (VOC) program
• Helpe mentor and develop junior members of the team
• Present key insights to senior stakeholders, to enhance customer jounryes, advocacy and loyalty programmes
• Define and measure customer perception across all products and customer journeys

YOUR SKILLS AND EXPERIENCE:

The ideal Customer Insight Manager will have:

• Knowledge of quantitative and qualitative data
• The ability to lead key initiatives focus on customer experience
• A background in customer experience within an agency or brand environment
• Excellent communication skills
• Experience working across VOC trackers

le insights and recommendations, be able to paint a picture for less data literate stakeholders

THE BENEFITS:

• A salary up to £70,000
• Pension
• Hybrid working

Please register your interest by sending your CV to Jack Gould via the apply link on this page.