Technology Head - Learning Management System

Key Responsibilities : Strategic Leadership : - Develop and execute the technology strategy in alignment with Company's overall business goals. - Provide leadership and direction for all aspects of the company's technology infrastructure, software development, tech platforms and IT operations. - Advise the executive team on emerging technology trends and their potential impact on the business. Technology Operations : - Oversee the day-to-day operations of the IT department, ensuring reliable, efficient, and secure technology services. - Manage the design, development, and maintenance of the company's digital platforms, including websites, learning management systems (LMS), and internal software tools. - Ensure the optimal performance and integration of key business systems such as Ozonetel, LeadSquared, LMS, and other critical applications. - Implement and manage disaster recovery, data protection, and cybersecurity measures to safeguard company assets. System Management : - Oversee the administration, maintenance, and enhancement of company systems like Ozonetel (contact center software), LeadSquared (CRM and marketing automation), LMS, and other essential technology platforms. - Ensure these systems are fully integrated with other business processes and that they meet the organization's operational requirements. - Regularly review system performance and implement updates or improvements to maximize efficiency and user Management : - Lead technology projects from concept to completion, ensuring they are delivered on time, within scope, and within budget. - Collaborate with other departments to understand their technology needs and provide effective solutions. - Prioritize and manage multiple technology projects and initiatives to meet organizational deadlines. - Team Leadership : - Build, mentor, and lead a high-performing technology team, fostering a culture of innovation, collaboration, and continuous learning. - Set clear performance goals for the technology team and conduct regular performance evaluations. - Facilitate professional development opportunities for team members to enhance their skills and career growth. - Innovation and Development : - Drive innovation within the organization by exploring new technologies and methodologies that can enhance Company's offerings. - Lead the development of new digital products and services that support the company's educational mission. - Collaborate with academic and business leaders to integrate technology into educational programs and and Budget Management : - Manage relationships with technology vendors, negotiating contracts, and ensuring the delivery of quality services. - Develop and manage the technology budget, ensuring cost-effective use of resources. - Evaluate and recommend technology investments that will drive business growth and and Risk Management : - Ensure that all technology systems comply with relevant laws, regulations, and industry standards. - Manage technology-related risks, including data privacy and security, and ensure mitigation strategies are in place. - Maintain documentation of IT policies, procedures, and standards. Qualifications : Education : Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred). Experience : - Minimum of 10 years of experience in technology management, with at least 5 years in a senior leadership role. - Proven track record of leading technology transformations and driving digital innovation in an organization. - Experience in managing critical business systems like Ozonetel, LeadSquared, LMS, and others. - Experience in the education sector or a similar industry is a plus. Skills and Competencies : - Strong strategic thinking and problem-solving skills. - Excellent leadership and team management abilities. - In-depth knowledge of IT infrastructure, software development, system integration, and cybersecurity. - Strong project management skills, with the ability to manage multiple initiatives simultaneously. - Excellent communication and interpersonal skills, with the ability to collaborate across departments. (ref:hirist.tech)

Location: Noida, IN

Posted Date: 10/18/2024