Customer Insights Manager

CUSTOMER INSIGHTS MANAGER

UP TO £70,000

LONDON

Harnham are working with a well-known financial services business, hiring for a Customer Insights Manager. The Customer Insight Manager will be responsible for building out a new function within the business, with the aim of turning measurement of CX into a science.

THE ROLE:

The Customer Insights Manager will :

• Be involved in research that provides insights and analysis to the wider business and supporting optimisation of customer journeys.
• Analyse quantitative and qualitative data across Speech Analytics and VoC for customers.
• Be responsible for highlighting key customer pain points and developing reports and tracking to ensure groupwide actions to resolve them.
• Define CV principles to support the development of customer experiences.
• Lead and hire for a team of CX professionals.

YOUR SKILLS AND EXPERIENCE:

The Customer Insights Manager will have the following skills and experience:

• Proven experience in delivering CX improvement initiatives.
• Excellent experience telling stories with data
• Customer focused projects such as VoC projects.
• Mixed methods research experience.
• Experience managing change.
• Managing/mentoring teams.

HOW TO APPLY:

Register your interest by sending your CV via the apply link on this page.