Digital Account Director

Digital Account Director

Location: Manchester (Hybrid)

Job type: Full-time, Permanent

Benefits: Competitive set of company benefits and an excellent collaborative working culture

Role Description:

We seek a proactive and results-oriented Digital Account Director to join our team. This role plays a pivotal role in the success of both the agency and its clients, driving financial growth while maintaining the highest levels of service and creativity.

As a Digital Account Director at Anything, you will have exceptional relationship-building skills and be responsible for overseeing client accounts, ensuring that all deliverables meet or exceed client expectations, and that every project is aligned with broader business goals. This role is about more than just maintaining accounts; it’s about elevating them, making sure clients receive innovative, creative solutions that help them grow and achieve their business goals.

Primary Objectives:

• Build and maintain strong, long-lasting client relationships
• Act as the main point of contact for key clients, addressing concerns and keeping them informed on project progress, deadlines and deliverables
• Transform client needs into tailored actionable digital strategies that strengthen relationships and identify new opportunities through a deep understanding of their business and industry
• Oversee client budgets, ensuring projects are delivered within financial constraints and meet agency profitability targets
• Lead project kick-off meetings and debriefs, ensuring alignment on deliverables and timelines
• Manage internal teams and resources to deliver the highest level of client service.
• Collaborate on pitches and presentations to secure new business and grow the agency's client portfolio
• Stay up to date with marketing trends, strategies, and technologies to drive innovation.
• Mentor and guide junior account managers to help them develop in their roles.

Skills Required:

• Significant professional experience in digital marketing, account management, and strategic planning, preferably within an agency setting.
• Proven track record of account growth through digital development, campaigns and performance marketing.
• Exceptional client relationship management abilities, leadership skills, and internal and external communication.
• Strong strategic mindset.
• Experience in leading, motivating, and mentoring team members.
• Confidence in presenting pitches, delivering presentations, and providing client updates.
• Excellent verbal and written communication skills.
• Outstanding organisational skills with high attention to detail.
• Preparing and delivering monthly and quarterly strategic updates for clients.

About Anything:

We are an expert digital experience business with a focus on Headless Services, we specialise in Headless CMS solutions, delivering exceptional, innovative, and sustainable results. We cater to mid and large corporates in the FMCG, Property Development, and Public sectors who need to inspire, engage, and influence customers with future-proof, easy-to-manage, cost-effective solutions.

We are fast, flexible partners obsessed with solving our clients' business challenges. We provide significant business impact through high-performance, resilient, and scalable solutions.

With excellence in our DNA, we relentlessly collaborate to simplify the complex. Unlike legacy platform agencies that wrestle with inflexible technology, forcing their clients to compromise, we do all this because we believe our customers deserve the right solution.

Since the beginning, we've been dedicated to pushing the boundaries of what's possible in the digital world. With a superb blend of creative and technical talent, we specialise in the inception and continuous optimisation of high-traffic digital products.

Our clients see us as more than just an agency; they consider us an integral part of their team. Our availability for discovery, guidance, and valuable insights reinforces this collaborative relationship.