Ocean Operations Controller

Summary/Description: Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department Key Responsibilities: Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace Ocean Import Files Use Global Ocean Import Wokflow Monitor on a daily basis Ensure documents are timely sent to customer or broker for customs purposes. Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved). Meet compliance at all times to regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in customer SOP. Meet KPI standards in accordance with the Companys procedures Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Promote compliance in diligently following all company policies and regulations and performing the task at hand with oustanding integrity and pride. Meets company standards of 52 hours training per year per employee. Attend training classes when required. Complete mandatory training when required. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Knowledge: Understanding of ocean documentation process a plus Hazardous Materials certification (preferred) Understanding of the Company's systems and procedures Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results Pro-active and strong organizational skills Good computer skills (Microsoft Office) Fluent in English Behaviours: Positive and willing to help attitude Education and Experience: 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Location: Cape Town Region, ZA

Posted Date: 10/9/2024