Payments - Senior Governance Manager

Business Unit: CIO Core Banking & Payments
Salary Range: £75,000 – 95,000 per annum DOE + red-hot benefits
Location: UK Remote

Be the voice we need. Live a life more Virgin.

Our team
The Payments team is focused on developing innovative, secure, integrated and seamless payment technologies that empower our customers to manage their finances effortlessly and confidently, while ensuring the highest standards of reliability and compliance. We’re developing an entirely new payments platform for the Bank and establishing a new operating model to enable us to achieve our goals.

What you’ll be doing
You’ll be responsible for overseeing governance processes related to payment systems and services, both internally within the organisation and externally with payment schemes and regulatory bodies. This involves ensuring compliance with regulatory requirements, managing risk, and driving operational excellence in payment operations across all relevant payment rails (including, but not limited to, CHAPS, SWIFT, SEPA, FPS, BACS, ICS, and Open Banking).

• Internal Governance - Develop, implement, and maintain internal governance frameworks, policies, and procedures for the payments platform, covering areas such as risk management, compliance, and performance monitoring. Establish governance committees and working groups to oversee payment-related activities.


• Regulatory Compliance - Monitor regulatory developments and changes related to payment systems, schemes, and services, ensuring compliance with regulations and guidelines. Coordinate with compliance and legal teams to interpret regulatory requirements and implement appropriate controls and measures to mitigate compliance risks.


• Risk Management - Identify, assess, and mitigate risks associated with the payments platform, including operational, financial, and reputational risks. Develop and maintain risk registers, risk assessment frameworks, and mitigation plans to manage risks effectively and ensure business continuity.


• Performance Monitoring and Reporting - Define key performance indicators (KPIs) and metrics to measure the performance and effectiveness of the payments platform, such as transaction processing time, error rates, and service availability. Prepare and present regular reports and dashboards to senior management and governance committees.


• Stakeholder Engagement - Engage with internal stakeholders, including senior management, business units, and operational teams, to communicate governance policies, objectives, and initiatives, and gather feedback and insights. Represent the organisation in external forums, industry groups, and regulatory bodies, advocating for the organisation's interests and contributing to the development of industry standards and best practices.


• Payment Scheme Governance - Support payment scheme managers in the management of relationships with payment scheme operators, such as Faster Payments, Bacs, CHAPS, ensuring compliance with scheme rules, requirements, and deadlines. Coordinate with internal teams to implement changes and enhancements to payment systems and services in accordance with scheme guidelines and industry standards, managing relevant attestation processes with the payment scheme operators.

We need you to have

• Experience as a seasoned business and technical lead with deep insight into newest thinking/technologies and trends in payments


• Experience leading major payments projects that span multiple organisations and business units


• Experience in developing payments strategy and roadmap, specifically relating to identification and prioritisation of key developments required to maintain compliance with scheme requirements and regulation, and to develop enhanced capabilities to benefit the business and its customers.


• Strong understanding of payment systems, technologies, and regulations, with experience in Agile methodologies and product development processes.


• Excellent leadership, communication, and stakeholder management skills

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.


• Up to five extra paid well-being days per year​.


• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.


• Market-leading pension.


• Free private medical cover, income protection and life assurance.


• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.