Concessions Manager

JOB TITLE

Concession Store Manager – Harvey Nichols, Manchester

ROLE TYPE

Full time, Temporary (with potential for extension to permanent)

DEPARTMENT

Retail

REPORTING TO

Harvey Nichols Store Managers and Dinny Hall Retail Operations Manager

LOCATION

Manchester

SALARY/BENEFITS

Competitive, Annual staff uniform allowance, staff discount on jewellery

Dinny Hall – Awarded branded jewellery boutique of the year in 2024 – is a leading British jewellery brand with stores across London and a fast-growing global web business. Dinny believes that jewellery must be worn, loved and celebrated every day. The brand was established in 1985 and has gone from strength to strength to become known as one of the most high profile and much loved jewellery brands in the UK with 5 stores across London’s most vibrant neighbourhoods as well as a concession in Liberty London.

THE POSITION

We are seeking a dedicated and dynamic Temporary Jewellery Concession Manager to manage and lead a luxury jewellery concession within Harvey Nichols. This is a temporary position with the potential for a permanent role based on performance and business growth. The ideal candidate will possess strong leadership skills, a passion for luxury jewellery, and the ability to drive sales and exceed targets.

If you thrive on leading the achievement of financial goals through strong communication, collaboration, relationships and excellent service, we would love to hear from you.

As a store manager you will be responsible for the store’s commercial delivery reporting directly to Harvey Nichols managers and Dinny Hall Retail Operation Manager.

KEY RESPONSIBILITIES

• Development of a strong client base both locally and globally and an informative and caring sales strategy; with an omnichannel approach to selling
• Lead, manage and educate team members in new client acquisition and retention
• Respond and resolve customer concerns in a professional and rapid manner
• Work closely with marketing and commercial functions to ensure in store events and promotions run smoothly and help drive sales targets
• Collaborate with the Harvey Nichols management team to ensure concession standards align with the wider store’s objectives
• Ensure the concession is visually appealing and adheres to both Harvey Nichols’ and the concession brand’s guidelines
• Act as the main point of contact between the concession and Harvey Nichols store management.
• Regularly report on sales, stock, and staffing issues to both Harvey Nichols and the concession brand’s head office.
• Liaise with Harvey Nichols’ buying, merchandising, and operational teams to align the concession's strategy with store-wide objectives.
• Instil passion and pride for the brand and product
• Provide weekly trade results and sales figures to Dinny Hall head office, analyse and react to sales trends regarding assortment, stock levels, opportunities to increase sales to Senior Management.
• Nurture and develop the team and give annual appraisals to achieve key objectives
• Ensure visual merchandising directives are implemented efficiently in line with brand guidelines
• Communicate to Senior Management customer feedback and quality issues in order to improve customer service and sales
• Perform and supervise operational responsibilities to ensure the timely procedures and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory and any stock loss accountability

IDEAL CANDIDATE

• A proven track record in retail management in a luxury environment
• Ideally have experience within Jewellery retail
• Strong leadership qualities and decision-making ability
• Commercially aware with a good understanding of the market and competitors
• Excellent communication, customer service, and interpersonal skills
• Willing to multitask resourcefully, self-motivated and can work independently
• Strong IT skills, experience with point-of-sale (POS) systems and inventory management software