Human Resources Shared Services Manager

HR Services Manager

Location: London (closest tube Bank)

Salary: £60,000-£70,000

About the Client:

A well-established organisation in the Business Services sector, they are dedicated to nurturing a culture of continuous improvement, where learning is a lifelong journey, and challenges are opportunities for growth. Their focus on creating a supportive and high-performing environment ensures both employee and client satisfaction.

About the Job:

In this role, you will lead HR operational services, ensuring high-quality support throughout the employee lifecycle. You will manage a team responsible for handling HR queries, onboarding/offboarding processes, and NetSuite transactions.

Duties will include:

• Overseeing HRIS records, ensuring data compliance with GDPR, HMRC, and FCA regulations
• Implementing and improving HR procedures and processes for service enhancement
• Managing monthly payroll submissions
• Ensuring exceptional employee experiences and training on HR systems
• Tracking and meeting KPIs for timely service delivery
• Collaborating with third-party providers for effective case resolution
• Maintaining accuracy and efficiency in HR systems with a data-driven approach
• Escalating significant HR service issues when required

About the Successful Applicant:

You will have proven experience leading HR teams with a focus on service delivery and HR technology. An analytical mindset with strong communication skills, the ability to manage HR systems, and proficiency in data analytics and reporting tools are essential.

What You Will Receive in Return:

Enjoy a competitive salary, private medical insurance, pension contributions, and a generous holiday package with additional purchase options. The hybrid working model and life assurance add to the benefits, alongside shared parental leave.