Performance Coach

Salary of up to £40,000 DoE+ Commission

Hi, we're Northern Gas and Power

Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts.

We set up comprehensive strategies for organisations to procure their energy contracts; negotiate contracts with energy suppliers; introduce and operate risk management frameworks; collect, check, and analyse invoices; and calculate organisations’ GHG emissions and carbon footprints.

Our consultancy is supported by our unique ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail – helping our clients work towards their Net Zero goals and ensuring compliance with climate-related legislation.

Join our global family, with modern and vibrant offices in the UK, France, Malta, India, and Italy. Be part of a team that’s leading the way in energy consultancy and helping businesses make informed decisions about their energy consumption.

What is the job about?

We have some exciting plans coming up in 2025 here at NGP. With the opening of a new sales floor in our Head Office in Gateshead, we’re looking for an additional Sales Performance Coach to join our existing coaching team.

• Are you a current Performance Coach within the utilities/energy sector?
• Have you performed consistently in a Lead Generation or Energy Consultant role and are growing tired of your lack of progression opportunities?

If so, the Performance Coach role at NGP could give you the progression your career deserves.

In the role of Performance Coach, you will work with new and existing employees within the sales operations to identify ways in which performance can be improved, this is through a combination of training and coaching methods such as workshops and call listening. This involves working closely with Managers, Ops, and the Head of Training to formulate action plans aimed at improving revenue.

Your responsibilities include supporting colleagues at all levels, from guiding new hires fresh out of induction training to further elevating top performers and everyone in between. You’ll mentor, support, and guide colleagues until their performance reaches the required level. This involves providing daily support and delivering regular feedback on calls and the quality of service to facilitate continuous improvement.

What exactly will you do?

• Provide one-to-one coaching sessions.
• Organise group interactive workshops and ‘buzz’ sessions with new and existing colleagues.
• Assist in the onboarding process for new colleagues, including leading and presenting an induction session as and when required.
• Providing ongoing support, training, and development to ensure new colleagues can succeed, achieve targets, and pass probation.
• Identifying key development areas from available data and formulating appropriate coaching and development plans accordingly.
• Ensure appropriate and constructive feedback on performance is provided to assist with addressing development gaps.
• Effectively plan a coaching calendar to ensure support is given frequently and followed up in a timely manner.
• Work with Team Managers to identify any performance issues.
• Assist with formal performance management processes where appropriate.
• Covering induction training, delivering workshops, and rolling out new products, services and processes
• Any other duties that are deemed appropriate from time to time.

What we’re looking for

• Ability to identify skill gaps through data analysis and provide improvement plans to increase performance.
• Be a people person, able to deliver feedback constructively and have a good reputation for delivering positive results.
• Flexibility is essential to meet business requirements.
• Must have a passion continuous learning, coaching and developing others.
• Strong communication and interpersonal skills.
• Self-motivated and driven.
• Upbeat and positive person.
• Be approachable and seek out those who need help.
• Uses initiative, sees the bigger picture, and can think outside the box.
• Must be a strong team player.
• Ability to manage time effectively including, but not limited to, the planning and delivery of coaching sessions.

Bonus Points

• Qualification in training or coaching (not essential)
• Knowledge of the energy industry is highly beneficial.
• Experience of working within a telesales learning and development team.
• Experienced delivering training on a one-to-one basis.
• History of designing and delivering interactive group workshops.
• Knowledge and experience of learning styles and methods.
• Proven track record of delivering results via training and development.

What’s in it for you?

• Industry-leading compensation package: Negotiable base salary up to £40,000 (DoE) + commission
• Rapidly growing user base: Work directly with some of the UK’s largest, fastest growing, and most innovative companies
• Solve interesting problems, at scale: Deeply explore the ever-evolving world of energy procurement, with no two solutions ever being the same!
• Learn from industry-leading experts: We have cultivated some of the best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there!
• Work-life balance: No late finishes, keep your plans with friends and family.
• Northern Gas and Power are recognised as a Real Living Wage Employer
• Career growth: We enjoy promoting from within!
• Unrivalled perks (including but not limited to):Additional time off in December (incentivised)
• Company getaways and retreats abroad!
• Exclusive discounts on dining at selected restaurants!
• Cinema society membership
• Company health plan with Simplyhealth
• Festival and Event tickets (including Silverstone, Wimbledon, Tomorrowland, Lost & Found, Champions League and many more!!)

For more information on how we process your data, please refer to our Candidate Privacy Policy. This can be found on our Careers page

Diversity in our heritage, inclusion in our future.

NGP is a Disability Confident employer and is committed to inclusion and diversity. We welcome applications from people with a disability or long-term health condition.

We do our utmost at Northern Gas and Power, part of Global Procurement Group (GPG) to value our People for who they truly are. We want all our colleagues to feel free to be themselves at work.

Our People Strategy reflects our vision of an attractive and diverse organisation. Between all our companies, our colleagues make up over 30 nationalities from five countries around the globe.

We’re building a welcoming workplace where we recognise, respect, and celebrate each other’s stories. Be part of our story. Be you at NGP. #BeYouAtNGP