Customer Support Coordinator

This job is with Prinova Europe Ltd., an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Customer Support Coordinator

Aylesford (Full-time, permanent) (Onsite to start, Hybrid after training)

Who We Are

Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries. Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid and dry premix manufacturing facilities in the UK, China and the USA. Prinova's premix business is underpinned by over 40 years of experience in ingredient sourcing and distribution, servicing customers with global inventories, market expertise, and leading market positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals, and more.

What is a Customer Support Coordinator?

You would be a part of a team of 5 people. You will be responsible for ensuring customer requirements are satisfied through the Supply Chain process. The successful candidate will provide excellent customer service to existing and new customers and will ensure all orders placed by customers are entered correctly and delivered within the specified lead time where possible. You will aid and upkeep the flow of information between Supply Chain and internal/external customers.

What's it in for you?

• Personal growth including training and development opportunities
• Health Cash Plan
• Subsidised gym membership
• Discretionary bonus

What to expect?

The post holder will be responsible for:

• Managing execution/administration of Sales Contracts in line with company compliance
• Complying with Prinova internal rule and operating policies.
• Improving workflow to reduce error and to increase accuracy in contract administration.
• Booking transport to meet required delivery dates as per contractual terms.
• Negotiating with logistical service providers to secure transportation at competitive price.
• Invoicing orders aligned with Sales contract and Company compliances.
• Preparing shipping documents, including export documentation.
• Working with operations team to ensure orders are dispatch on time for customer requested delivery dates.
• Recording OTIF delivery information.
• Being the point of contact for customers placing orders.
• Processing urgent order requests.
• Stock holding management.
• Processing sample orders and dispatching.
• Customer MRPs when required.
• Making sure to keep records correctly entered in Access system and update Control reports are in line with shipping documents and final invoices.

Does this sound you like?

• Education to GCSE standard minimum
• Excellent Commercial communication skills (Verbal and Written).
• Ability to learn new CRM systems and an excellent level of numeracy.
• Ability to work to deadlines and prioritise workload.
• Ability to work on own initiative
• Ability to work to a very high standard of accuracy and attention to detail.
• Ability to use MS excel at an advanced level.

• A self-starter who can cope with a fast-moving environment as well as a team player who is able to provide help and support to others within the department/organisation.

• Demonstrable organisational skills in order to resolve issues.
• Excellent time management skills and good interpersonal skills.
• Flexible attitude and willingness to adapt to new requirements.

We lead with a diverse culture across our business and promote safe, positive and engaging work environment for all.

Interested? We would love to hear from you.

Submit your CV by clicking apply.

If you have any further questions please email us for an informal chat careers-europe@prinovaglobal.com