K.B.C. Associates Limited
Senior Sales Advisor
Job Location
Job Description
JOB DESCRIPTION ROLE OVERVIEW
Title
Senior Sales Advisor
Job Location
Branch
Reporting to
Branch Manager or Supervisor
Direct Reports
None
Key Relationships
Branch Manager, Supervisor, colleagues, internal and external customers
Job Summary
Providing the highest standard of friendly, knowledgeable customer service to deliver the Company objective to be the decorators first choice
Deputising in the absence of the Branch Manager or Supervisor
Responsibilities
Selling Assisting in developing profitable sales by:
Pro-actively selling the Company`s product range
Promoting Albany and other own brand products
Promoting special offers
Selling special products i.e., goods outside the Company`s stock range
Pro-actively suggesting link lines and alternative stock products
Assisting in the display and merchandising of the shop
Recommending customer terms
Making and following up on quotations as required
Providing relevant feedback to management and colleagues on e.g. competitors, customer needs, sales leads, opportunities to work more effectively
Customer Service Putting the customer first in the branch, at the counter, in the showroom, sales office or on the telephone by:
Acknowledging customers as quickly as possible in a friendly and welcoming manner, leading by example and acting as a role model for the team
Routine supervision and effective deployment of staff in the line manager's absence
Promptly serving customers and effectively operating the POS (point of sale) system taking details, orders and payment; may also include booking goods in, placing orders and cashing up
Promptly and effectively dealing with customer enquiries including on the telephone and by email; keeping customers informed where appropriate
ADZN1_UKTJ
Location: North West London, GB
Posted Date: 10/5/2024
Contact Information
Contact | Human Resources K.B.C. Associates Limited |
---|