Administrator- ConnectDirect, Axway CFT and Secure Transport

Job Title : Administrator- ConnectDirect, Axway CFT and Secure Transport Location : Montreal, QC (On-site from day one) Duration : Full-time role Job purpose The purpose of this job is to manage and Support all aspects of IBM Sterling Connect Direct , Axway Transfer CFT and Secure transport administration. This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business. Main Responsibilities Configuration, implementation and support of ConnectDirect, Axway Transfer CFT and Secure transport. Understand business requirements and design solutions accordingly Ensure quality standards in release Work with External partners/Vendors to resolve issues or to implement new flows. Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs Follow the required policies and procedures for the incident, problem and change management Ensure service performance expectations are met with service levels and quality Required Skills: Knowledgeable about the Product Architecture. Hands-on experience with ConnectDirect, Axway Transfer CFT and Secure transport installation, configuration and disaster recovery procedures. Has worked on Patching and Migrations Has Supported the products as an L3. Must have good troubleshooting and analytical skills. Excellent communication skills (verbal and written). High energy, results driven person with strong interpersonal skills. Able to work under minimal supervision. Preferred/Desired Skills: Capital Markets Domain knowledge is preferred Knowledge of Information Technology Infrastructure Library(ITIL), integration across IPC (Incident, Problem & Change Management) Knowledge about other products like Control-M, MQSeries and/or NetBackup is preferred. Shell/Python Scripting proficiency "Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. "

Location: Montréal, CA

Posted Date: 10/5/2024