Process Analyst

12 Month contract - Process Analyst - Leading bank requires the services of a Process Analyst to join the Process Engineering team to analyse and document business processes and ensure process adherence Purpose : To work closely with the Process Engineering team to analyse and document business processes. Responsibilities : Build and maintain professional working relationships with all stakeholders displaying Excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes. Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered. Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts. Anticipates consequences and adapts problem solving based on continual feedback. Act speedily to resolve problems queries and complaints. Adapt communication styles to meet the needs of different audiences. Prepare and submit required reports within stipulated time-frames and provide feedback to management as required. Provide process updates as required by particular projects. Liaise with Legal Risk and Compliance teams to sign-off forms and documents. Ensure adherence to all relevant statutory requirements (e.g. Excon FAIS FICA etc). Adhere to company procedures and audit requirements. Document Risks and Controls in accordance with FirstRand Standards and Framework. Assess process adherence and enable business to function within and adherence level in conjunction with Risk Audit and business. Be able to demonstrate a thorough understanding of the business and its processes to proactively identify problems and solutions. Analyse and interpret business needs and requirements to be able to translate these into understandable and effective business process documents including process diagrams and task level activities within specified time-frames. Ensure all process reference material is properly developed and maintained (e.g. on the intranet). Understand all relevant forms and documents and make changes to ensure all versions are current and up-to-date and store in a single repository. Facilitate the prioritisation of process enhancements and developments. Facilitate sessions with customers to identify process improvements. Ensure process innovation is implemented from idea generation through to execution. Analyse processes and forms and document Level 4 and Task level to produce Standard Operating Procedures (SOP). Qualifications and Experience: Minimum NQF 6; BCom Degree 2-3 years' business process management experience, with exposure to project management Competencies: Analysis and Attention to Detail Problem Solving Verbal and Written Communication Organisational Awareness Programme and Project Management Building Strategic Relationships Teamwork Contact me at the detail provided below. Thank you, Theresa Steenkamp Key Account Manager - Network Contracting Solutions tsteenkamp at networkcontracting c.o.z.a.

Location: Johannesburg, ZA

Posted Date: 10/5/2024