Customer Success Specialist

Vish is hiring an Engagement Specialist Would you like to be part of one of Canada’s most promising start-ups? Are you driven to be successful and gain invaluable skills? Are you looking for a great team? We are currently servicing customers and growing in countries from Canada, US, UK, Australia, New Zealand, and require a Engagement Specialist to join our customer success team. The Role As the Engagement Specialist, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required. Who are we? Vish is changing and innovating the hair color industry. At the local level, Vish helps salons eliminate waste, manage their inventory, increase service revenue and provide valuable insight into their color business. At the global level, Vish will revolutionize supply chain management for the entire hair color industry. Role Requirements End-to-end account management (customer onboarding, training, support) Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they arise Utilize HubSpot / CRM to track customer data Manage customer support inquiries Support the customer success team when necessary Other duties as required Applicant Qualities Strong written and verbal communication skills Exceptional customer service skills Evidence of independence and self-starter attitude Tech-savvy with the ability to navigate new software effortlessly Bachelor's degree (or equivalent) from an accredited university Experience with MS Excel Experience with HubSpot is an asset Evidence of critical thinking and problem-solving skills Why choose us? Our team is a tight-knit group of aspiring professionals striving for success. We have an innovative and diverse team of professionals. While many of us have experience working at hair salons, some of us just have a true passion for Vish technology and the beauty industry in general. Application Support Please include a cover letter with your resume to let us know why you would like to join our growing team

Location: St. John's, CA

Posted Date: 10/3/2024