HVAC Counter Sales 32

• Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.
• Use electronic and published catalogs to provide product, pricing and availability information to customers.
• Follow company pricing and credit guidelines
• Quickly solve customer problems
• Retrieve orders from warehouse quickly and accurately
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
• Promote and sell overages, damaged and discontinued items
• Handle customer complaints and returns, while showing a positive attitude
• Keep merchandising and counter areas clean and attractive
• Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
• Assist in scheduled physical inventory counts
• Drive sales activity through outbound sales calls as directed by management
• Participate in company-sponsored sales promotions
• Work with other departments to resolve customer service issues in a timely manner
• Accurately use order entry, computerized systems and other technologies as required
• Perform other job duties as required by management
• Follow company policies and procedures
• Attend product training meetings
• Pulling, filling, packing and setting up orders for delivery and pickup.
• Assist with the delivery process when needed.
• Ability to obtain a DOT medical card.
• Maintain the ability to determine the status of an order at any given time.
• Follow any special instructions pertaining to any given order at any given time.
• Receive shipments, log into inventory, maintain inventory through audits.
• Report any quality or inventory discrepancy issues to the appropriate person.
• Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.
• Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks and report discrepancies to supervisor.
• Assist in keeping facility clean, neat, safe and operating efficiently.
• Attend product knowledge meetings as required by management.
• Present a neat and professional image.
• Assist in keeping facility secure.
• Maintain proficiency in computerized systems and other technologies as required.
• Follow company policies and procedures.

• Valid Driver's License
• Must have prior HVAC
• Ability to obtain a DOT Medical Card

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