Innobuild E-Commerce Administrator

Innobuild UK is a newly established E-Commerce platform, which specialises in supplying leading construction products throughout the U.K.

As an E-Commerce Administrator at Innobuild, you will play a crucial role in supporting our Operations Manager to ensure the smooth operation of our online retail platform. Your main responsibilities will include managing product listings, monitoring inventory levels, processing orders, pick-packing and providing exceptional customer service. You will work closely with various departments such as Logistics, Marketing and E-commerce to optimise sales processes and contribute to the overall growth of our e-commerce business.

Key Responsibilities:

Product Management:

• Create and maintain product listings on Sage.
• Ensuring accuracy and completeness of product information, images, and pricing.
• Coordinate with vendors and suppliers to obtain product data and update inventory levels accordingly.
• Conduct regular audits of product listings to identify and correct any discrepancies or errors.

Order Processing:

• Process customer orders in a timely and accurate manner, including order verification, payment processing, and shipment coordination including picking and packing.
• Taking phone orders and communicating order status and tracking information to customers, providing excellent customer service and resolving any issues or inquiries promptly.
• Monitor order fulfilment and shipping processes to ensure timely delivery and customer satisfaction.

Inventory Management:

• Maintain accurate inventory records and stock levels, monitoring product availability and replenishment needs.
• Coordinate with the logistics teams to manage inventory transfers, stock adjustments, and returns.
• Coordinate shipment schedules and logistics with internal teams and external partners.

Sales Support:

• Assist the E-Commerce and Marketing team with generating leads. Provide feedback and insights on customer preferences, competitor analysis, market trends, and competitor activities to support strategic decision-making.

Additional Information:

• Salary: Up to £28,000 dependant on experience.
• This is an office-based position which requires office attendance from mon-fri, full-time hours.

Requirements

Qualifications:

● Proven experience in operations, sales support, or customer service ideally within e-commerce.

● Strong attention to detail and organisational skills, with the ability to manage multiple tasks simultaneously.

● Excellent communication skills, both written and verbal, with a customer-centric approach.

● Proficiency in Microsoft Office suite (Word, Excel).

● Experience with Sage 50 Accounts desirable.

Benefits

● Competitive salary and performance-based incentives.

● Health insurance coverage and retirement savings plan.

● Opportunities for professional development and career advancement.

● Training and development

● Calendar of staff social events