Customer Service Advisor

Take and process sales orders from customers
Deliver goods to customers
Process and record goods in accurately
Store and organise warehouse stock and arrange in store merchandise
Be responsible for effecting an efficient and satisfactory delivery service to internal (branch) customers and external customers
Maintain the branch price file, office catalogue library and product literature
Promote and actively ensure the cleanliness and tidiness of the office, stores and trade counter
Goods purchasing under the direction of the Branch Manager
Process cash and card payments over the counter securely and responsibly
Take initiative by informing regular customers of new products or services and price changes
Listen to and resolve customers' complaints regarding products or services
Answer customers' questions about merchandise and advise customers on merchandise selection
Be instrumental in accurate and timely stock counts
Answer telephones to provide information and receive orders
Provide information about items, such as availability, operation or description

A full, clean UK driving licence - including a valid forklift licence (training can be given)
Previous experience within a warehouse role
Demonstrated ability of working within a fast paced environment, maintaining high levels of customer service
Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given
A working knowledge of the health and safety requirements of the HASAW Act
Knowledge of ISO9002 is desirable but not essential as training will be given

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Location: Hucknall, GB

Posted Date: 10/1/2024