Internal Sales Engineer

£30,000 / ON-SITE / HUDDERSFIELD

Who

We represent a client who is at the forefront of design, manufacture, installation, on-going service, maintenance and repair of a full line of industrial doors and loading systems.

Description

To provide the internal sales interface between the business and customers in line with the company’s sales strategy.

Responsibilities

• Be responsible for receiving sales enquiries from potential customers and external sales team members and respond appropriately.
• Ensure all enquiries are input onto the sales database, issue relevant documentation and prepare/revise quotations as necessary.
• Take responsibility to prioritise enquires so that tender return dates are adhered to in line with KPI’s and pre defined objectives.
• Be the first point of contact for internal customer communication in order to identify the specific nature of query from various sources and take appropriate action.
• Liaise closely with the Sales Assistant and External Sales Team members to ensure all sales enquiries are dealt with in a timely manner.
• Be responsible for receiving telephone enquiries and for communicating with potential clients in order to clarify requirements.
• Provide technical specifications and standard drawings to customers and architects and liaise with the project team when non standard drawings are required prior to order.
• Utilise the internet based quotation systems for pricing of suppliers products as well as liaising with various external suppliers in order to obtain the best prices for non standard items.
• Establish effective relationships with customers and follow up against agreed contact deliverables to ensure the desired outcomes are being achieved.
• Build, develop and sustain mutually beneficial working relationships with all other teams to ensure effective service delivery.
• Be aware of the Department aims and objectives and contribute to the decision making process.
• Ensure your own conduct meets the standards and authorities set out in the Company’s Human Resources Policy (Book 14) and also the standards of the Company’s Quality Management System.
• Carry out any other duties which the company may at any time deem necessary.

Qualification & Skill

Essential:

• Degree educated or equivalent experience
• Evidence of, and commitment to, continuing professional development
• Intermediate computer skills (Microsoft Office, Access, Excel)
• Knowledge and experience of designing, developing and delivering complex technology solutions
• Strong organisational skills, with good personal insight, tact and ability to foster teamwork and collaboration across different teams to deliver the desired outcomes

Desirable:

• Technical knowledge within the loadings industry

Knowledge & Experience

Essential:

• Excellent communication skills, to allow good internal and external communications to enable the correct information to be sought to enable the role to be fulfilled
• Ability to assimilate information quickly making informed decisions from facts presented
• Ability to articulate the commercial benefits of any proposed solution
• Understanding of management information systems
• Adherence to health and safety legislation
• Professional manner to develop and maintain strong, professional working relationships

Desirable:

• Practical engineering

Personal Attributes

Essential:

• Creative and solution orientated
• Determined and self-motivated meet deadlines
• Confident negotiator and commercial awareness
• Energy, enthusiasm and innovative
• Ability to work under pressure to handle complex issues
• Team player
• Effective listening within all levels

Desirable:

• Selling skills